This info will help players on Mac, PC, PlayStation, and Xbox.
If you’re looking for help with your connection on a mobile device, you’ll find that here:
Before you follow these steps, try some of our basic connection troubleshooting first.
Hardwired connections can be much more reliable than wireless ones. If you're playing using Wi-Fi, try hardwiring your device to your router.
Try to move your device as close to your router as possible. A router’s range can be pretty short. The further away from it you are, the more likely it is that it won’t connect as well.
Depending on the location of your router, it might be harder to pick up its signal. Walls and large objects can interfere, and so can other electronics (like microwaves) since they transmit their own signals. If your router is blocked by something, like under your bed or hidden in a cabinet, it’s that much harder for the connection to make its way to your device. Put it out in the open with the antenna (if there is one) pointed in the direction of your device and see if you get a stronger signal from it.
If you live in a highly-populated area, like an apartment complex, there can be a lot of interference from other nearby networks. Changing your wireless channel can limit that and make your wireless connection more stable.
Imagine that everyone in apartments and houses near you is blasting different music or watching TV at high volume. It makes it that much harder for you to hear whatever you’re listening to.
Switching your wireless channel can be like putting noise-cancelling headphones on your connection, making it less “noisy” and clearer.
Contact your Internet Service Provider (ISP) for help finding and switching to a less busy wireless channel.