Depending on your issue, you may not need to contact us to get the help you need. If your issue is temporary, we’re likely aware of it and working on a fix. If you’re not sure, start here:

• Check out the Answers HQ forums for tips, workarounds, and solutions from other players. 
• Follow us @EAHelp on Twitter for real-time updates on issues. That’s also where we’ll let you know when we’ve fixed a problem.

Tell us everything you can about your issue and we'll recommend a way to contact us that gets you the right support, the fastest. Depending on your issue, you can get help from the player community at Answers HQ, chat with us, or email us here on EA Help.

1. Click Contact Us.
2. Pick the game or product you need help with.
3. Pick the platform that you play on.
4. Choose the Topic you need help with.
5. Select your Issue.
6. Click Select contact option.
7. If you’re not already signed in to your EA Account, you can sign in here.

You’ll see a page with our recommended support options. If email is an option and you choose it, you may get a reply from e.ea.com. This is an official email account from us, so make sure you add it to your contact list so that it doesn’t end up in your spam/junk folder.

Some of our games have their own support separate from EA Help. Here’s how to get help with those:

Broadsword

Get help with:

• Dungeon Keeper
• Ultima Online
• Dark Age of Camelot

Firemonkeys games

Get help from Firemonkeys support or on Answers HQ.

Star Wars™: The Old Republic™

See the best way to get help for Star Wars™: The Old Republic™.