PC

If your game keeps crashing or freezing, try the steps in this article about closing background apps.

If you’re still having problems, try these steps:

1. Perform a clean boot of your PC to disable background tasks that may be interfering with your game.
2. Reinstall your game and the EA app.
3. Repair the game files in the EA app. Go to Library and find your game. Click the Manage icon, then click Repair.
4. If there’s an option available, try capping your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.
   • You can usually turn on V-Sync in your game’s graphics settings menu.
   • If V-Sync isn’t available as an option in your game, you can find it through your graphic card’s Control Panel. For more info, check your GPU manufacturer’s help documentation.

PlayStation 4 and 5

1. Make sure you have the latest software update.
2. Restart your console.
3. Perform a power cycle.
   • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
   • Turn it back on after one minute.
   • Launch your game.
4. Unplug any devices attached to the USB slot.
5. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
6. If your game supports Voice Chat to Text functionality, turn this off in your audio or accessibility settings menu.
7. Restore the license for the game.
   • Go to Settings on your PlayStation.
   • Click Account Management then Restore Licenses.

Xbox One and Series X|S

1. Make sure you have the latest software update.
2. Restart your console.
3. Perform a power cycle.
4. Unplug any devices attached to the USB slot.
5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
6. Clear the MAC Address.
   • From the Xbox dashboard, click Settings, then go to All Settings.
   • Go to Network, then Network Settings.
   • Click Advanced Settings, then Alternate MAC address.
   • Select Clear, then restart your Xbox.
7. Delete the local saved data.

• Head over to EA Forums to get help from the community.
• Follow @EAHelp for everything from outage info to game news.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.