If you need help downloading, installing, or loading your game, try these tips first.
You can check the server status of many of our games on EA Help.
You can also follow @EAHelp or any of the official game-specific accounts to find out what’s happening and get real-time updates when servers are down.
If you’re playing an older game, its online servers may be shut down. Find out if your game and its server are still available.
Your connection problems might be related to the platform you play games on. To troubleshoot platform-specific issues, try the steps below.
PlayStation
Xbox
PC
Nintendo Switch
Every application that’s running on your computer uses up some of its resources, like processing power and memory.
Your computer can slow down if you have a lot of apps running at the same time. Learn more about how background applications can interfere with your connection.
Turn your router off and then unplug it. Wait about a minute, then plug it back in, turn it back on, and try connecting again.
Your Internet Service Provider (ISP) uses the Domain Name System (DNS) to translate internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers).
If something goes wrong with the DNS you’re using, you may run into issues trying to connect to the internet.
If your DNS is unreliable, switching to a different one might help fix your connection issues.
Here are a couple of free options that are available if you want to switch:
EA doesn’t own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. Use these sites or their DNS servers at your own risk.
You may not be able to play online because of the status of your EA Account. Check that your EA Account isn’t impacted by any of the issues below.
If your EA Account has been banned or suspended you can’t play online. Check your ban status in your EA Account Information.
Learn more about banned and suspended accounts.
If your account was deactivated or deleted, you won’t be able to play online.
If you get a message that your account is already in use, try logging out on your other devices and logging back in.
Think someone may have hacked your account? Find out what to do to resecure your account.
If you have a child account, your access to features like purchases, social media, connections, and online play is limited.
Learn more about child accounts.
Try these tips if you’re having problems with your connection during gameplay.
Some of these tips involve advanced networking changes. If you feel uncomfortable making these changes, contact your Internet Service Provider (ISP) for help.
For specific instructions about your hardware, make sure you follow the steps in your router’s manual.
Hardwired connections can be much more reliable than wireless ones. If you're playing using Wi-Fi, try hardwiring your device to your router.
Mobile and satellite connections are also less stable than broadband. Play using a wired broadband connection if you can.
Make sure your router is out in the open with the antenna, if there is one, pointed in the direction of your device to see if you get a stronger signal.
Check that your router's Wi-Fi lights are functioning properly. If they’re off or red, your router isn't broadcasting a signal.
A router’s range can be pretty short. The further away you are from it, the more likely it is to have a weak connection. Walls, large objects, and other electronics (like microwaves) can also interfere with your router. Try putting your router as close to your device as possible.
If you live in a highly-populated area, like an apartment complex, there can be lots of interference from other nearby networks. Changing your wireless channel can limit that and make your wireless connection more stable.
Contact your Internet Service Provider (ISP) for help finding and switching to a less busy wireless channel.
If the date and time on your device are wrong, it can sometimes cause issues.
