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Having problems playing online? See if these issues are keeping you from playing online, or if you’ll need to contact us to get back in your game.

You can check the server status of many of our games right here on EA Help.

  1. Search for your game.
  2. Choose it from the list.
  3. Click the Server Status button.

If all the servers are showing as up, it’s likely something else is going on.

If the servers are showing as down, it could be for maintenance, or there could be a problem on our end.

Check @EAHelp on Twitter to find out what’s happening, and to get real-time updates when servers are down.

If you’re on a platform:

Is your account banned?

You can’t access online play if your account is suspended or banned. This happens if you broke the rules in the EA User Agreement.

Check My Ban History to see if your account is currently suspended or banned. (Note that this page is currently only available in English.)

If you think you were suspended or banned by mistake, let us know.

Do you have Xbox Live Gold, PlayStation®Plus, or a Nintendo Switch account?

You need to have Xbox Live Gold, PlayStation®Plus, or a Nintendo Switch account to play online. If you don’t have one of these subscriptions or accounts, you won’t be able to access online gameplay features.

Is your EA Play membership still active?

You may not be able to access some online features if one of your memberships has expired.

See how to get help with your EA Play for PC, EA Play for PlayStation, or EA Play for Xbox membership.

Is your EA Account deactivated or deleted?

If you contacted us to deactivate or delete your account, you won’t be able to get online.

Is someone else using your account?

If you get a message that your account is already in use, try logging out on your other devices and logging back in.

Think someone may have hacked your account? Check out our article on hacked accounts.

Do you have an underage child account?

When you have a child account, it limits access to features like purchases, social media, connections, and online play.

See what the minimum age for online accounts are in each country and learn what features are available in our article.

Restart your router

Turn your router off and then unplug it. Wait about a minute then plug it back in, turn it back on, and try connecting again.

On a platform? Try a cold boot

Try a different Domain Name System (DNS)

Your Internet Service Provider (ISP) translates internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers) using a sort of reverse phone-book known as a Domain Name System.

If something goes wrong with the DNS you are using, you can have a terrible time trying to connect to the internet.

Switching to a different DNS is a techie trick that can help you if your DNS is unreliable.

Here are a couple of the free options that are available if you want to switch:

EA does not own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. Any use of these sites or their DNS servers is at your own risk.

If you've ruled out issues with your account or server statuses, you can troubleshoot your connection starting with these basic steps for all platforms. These are advanced networking changes. If you're not comfortable making these changes, contact your Internet Service Provider (ISP) for help. Make sure that you follow the steps in your router’s manual for specific instructions for your hardware.

If you bought your game through Steam, check this Steam Support page for some extra connection help.

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