Having problems playing online? Our steps may help restore your connection.

You can check the server status of many of our games right here on EA Help.

  1. On the EA Help homepage, enter the title of your game or product into the search bar.
  2. Select your game from the search results.
  3. Select See all help topics.
  4. Select the Technical support category.
  5. Select I need help with my connection.
  6. Choose your platform.
  7. Select I can’t connect to game server.
  8. Check the server icon and the live X feed for updates.

If the server icon for your platform is green and says “up”, the server is online. In this case, you can check for common account issues to troubleshoot your connection.

If the server icon is red and says “down”, the server is offline. This could be downtime due to maintenance, or an issue on our end.

Check out @EAHelp to find out what’s happening, and get real-time updates when servers are down.

My game doesn’t have a server status icon

If your game doesn’t have a server status icon, you can check out Xbox Live, PlayStation™ Network, or Nintendo for server status information.

Have your game’s servers been shut down?

If a game has been out for a long time, its online servers may get shut down. This can happen for a number of reasons, like developers shifting their priorities or players moving on to a newer version of the game.

Check if your game’s servers are still available.

Is your account suspended or banned?

If it was, you can’t access online play. If you’re not sure, you can check in My Ban History.

If you think you were suspended or banned by mistake, let us know.

Is your EA Account deactivated or deleted?

If you’ve contacted us to deactivate or delete your account, you won’t be able to get online.

Is someone else using your account?

If you get a message that your account is already in use, try logging out on your other devices and logging back in.

Think someone may have hacked your account? Check out our article on hacked accounts.

Do you have an underage child account?

When you have a child account, it limits access to features like purchases, social media, connections, and online play.

See what the minimum age for online accounts are in each country and learn what features are available in our article.

Restart your router

Turn your router off and then unplug it. Wait about a minute then plug it back in, turn it back on, and try connecting again.

On a platform? Try to restart it

If you bought your game through Steam, check this Steam Support page for some extra connection help.

Try a different Domain Name System (DNS)

Your Internet Service Provider (ISP) uses the Domain Name System to translate internet addresses from a human-readable address (like to a computer-readable one (a string of numbers).

If something goes wrong with the DNS you are using, you may run into issues trying to connect to the internet.

Switching to a different DNS is a trick that can help you if your DNS is unreliable.

Here are a couple of free options that are available if you want to switch:

EA does not own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. Any use of these sites or their DNS servers is at your own risk.

If you've ruled out issues with your account or server statuses, you can troubleshoot your connection starting with these advanced steps for all platforms. These are advanced networking changes. If you're not comfortable making these changes, contact your Internet Service Provider (ISP) for help. Make sure that you follow the steps in your router’s manual for specific instructions for your hardware.

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