Come across a bug in a game or have a suggestion on how to improve something? Let us know. You can submit bug reports and give feedback on Answers HQ, via email, and even within mobile games.

We want you to have the best gameplay experience possible, so we appreciate when you take the time to report a bug or give us feedback about your games.

• When you report a bug, we review the reports and work with the game development team. They’ll identify and fix the bugs that happen most often for multiple players.
  • When you submit a bug report, please include all information that you can like product code, username, device type, the steps to reproduce the bug, and the date and time that you saw the bug.
• When you give feedback, we read each submission and get your feedback to the right team.

Here’s how you can submit your bug report or feedback to us.

On the web

From EA Help, you can report a bug or give feedback by clicking Contact Us, choosing a game and platform, then selecting the Report a bug category. Depending on your game, we might direct you to Answers HQ or ask you to email us.

• Answers HQ: First, search Answers HQ to see if other players have already posted about your issue. You may find that other players have already reported the bug, so you can click Me too instead of writing a new post. If you don’t find anything, you can post your issue to the board.
• Email: Enter the requested information and click Submit.

From a mobile game app

Some mobile games let you submit a bug report or feedback inside the app. If your game offers in-game support, select the Report a bug category and follow the prompts to let us know.

While we can’t reply with the status of your feedback or bug report via email, we appreciate you providing your input. If you report your issue on Answers HQ, our community team will provide updates as they become available. You can also watch for future game updates with information on bug fixes.

You can find additional information on known issues, including potential workarounds, on Answers HQ.

Check out the helpful information we’ve got in our articles on EA Help and our forums at Answers HQ.

Use EA Help for quick answers, help with your account, and technical articles. Check out Answers HQ to get gameplay tips and info from other players.

Can’t find what you’re looking for on EA Help or Answers HQ? Contact us so we can help you.

Tell us how we’re doing. Click Yes or No to our question Was this article helpful? at the bottom of each article. This helps us make the content you need to get help.

Did you click No? Tell us what we can do to improve. We want to help you as best we can!

We hear everything you say about our games. Though we can’t guarantee changes, we make sure to pass your feedback along to the right team so they can always keep working to give our players the best experience.