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Learn how to play by the rules in FIFA and follow our rules of conduct to make sure you aren’t banned.

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We want to make sure FIFA and FIFA Ultimate Team stay fair and fun for everyone. Here are some quick tips and rules for playing fair, fun, and secure.

Check out our article on playing by the EA rules.

There are a few rules that we’d like you to be aware of for FIFA so you and other players have the best experience. We have these rules to keep things fun and fair for everyone that plays FIFA, and anyone that breaks them can get banned.

These actions are applied to your EA Account used to play FIFA, so some of these actions may affect your experience on multiple gaming platforms using the same EA Account.

We have our rules in place because we want FIFA to be a fair, fun, secure experience.

If you break the rules, we reserve the right to:

  • Remove your account from the Leaderboards
  • Remove your FUT Coins
  • Delete your FUT Club
  • Temporarily or permanently ban your account from FIFA online play, which means you lose access to every mode where you connect to our servers. Examples of FIFA online play are (but not limited to) all of FUT, FIFA Pro Clubs, or VOLTA FOOTBALL.
  • Ban your account from your current FIFA game
  • Ban your account from all FIFA games
  • Ban you from all EA games
  • Suspend your console from playing FIFA online modes for a period of time
  • Restrict your access to the FUT Transfer Market
  • Restrict your access or in-game privileges in other ways.

At EA, we believe in the power of positive play. Being part of a gaming community should be positive, fun, fair, and safe for all.

Our Positive Play Charter is at the heart of our rules. Make sure to read the charter to understand those rules, and keep reading on to see how they apply to EA SPORTS™ FIFA.

1. Don't distribute Coins

Coin distribution inflates the FIFA economy. That means disrupting the safe buying and selling environment that legitimate players are trying to use to get the players they need for their Ultimate Team.

And yes—sending FUT Coins to your friend is a form of Coin distribution and it breaks our rules.

It breaks our rules if you use the FUT Transfer Market to transfer Coins to another player, rather than to get a FUT Item legitimately to use in your Club. This could mean that you complete the purchase of a FUT Item for the purpose of transferring Coins from your account to another account, or that you sold a FUT Item to another account for the purpose of transferring the Coins to your account.

Each FUT Item has a minimum and maximum Coin price that it can be put on the Transfer Market for, and the average Coin price for an Item fluctuates depending on overall demand for the player. Transferring FUT Coins by trying to sell or buy Items well above or below their average Coin price, either to your friends or to sell Coins to anyone, is against our rules.

Giveaways are another form of Coin distribution. For example, if a player or site offers you FUT Coins in exchange for subscribing. Don’t do it! It’s against our rules.

Having multiple accounts and funneling FUT Coins and Items to your main account breaks our rules, too.

2. Don't buy Coins

Buying Coins from a third-party is against our rules. Read more about staying safe with FUT Coins in our article.

You can earn FUT Coins by playing FUT and selling FUT Items within the Transfer Market, but you can’t purchase FUT Coins.

A few ways to earn FUT Coins are:

  • playing matches in Ultimate Team
  • earning rewards in modes like Rivals and Squad Battles
  • selling Items for a fair price on the Transfer Market.

Buying or selling Coins creates an uneven playing field because, among other things, it can result in an unfair increase in prices of Items on the Transfer Market. This can take away the opportunity to buy affordable Items on the Transfer Market from users who earned their Coins legitimately.

Using the Transfer Market for the purpose of transferring Coins is against the rules and can put your account at risk.

If you buy Coins, you’re at risk for having your account information stolen by phishers. Some Coin sellers need account login information to give out Coins, so they can just as easily remove players and Coins from your account, too. Then they’ll turn around and make a profit off of the Items they steal and hack someone else. Help keep your account safe and don’t give your login information to anyone, especially not to buy FUT Coins.

Buying “mule” accounts or performing comfort trades are not allowed. These things are against our rules because they have a negative impact on the game economy, and they damage gameplay for you and other players. When in doubt, don’t do it.

Using the FUT Transfer Market for Coin Distribution (including Coin buying) hurts the experience for other players. If you’re using the FUT Transfer Market to distribute FUT Coins, we may need to reduce your ability to negatively impact the player experience for others. This includes limiting or reducing your access to the FUT Transfer Market both via the Companion App and from your console or PC.

3. Don't connect to EA Servers using anything other than EA Web or Companion apps or an unmodified platform

You can only access FIFA, FIFA Ultimate Team, and our FIFA servers using an official version of EA SPORTS FIFA, otherwise it breaks our rules. An official version is one that you bought from us or an authorized retailer. You must also use either an unmodified platform or the official FUT Web and FUT Companion Apps to avoid breaking our rules.

An unmodified platform is a console or PC that no one has adjusted or added anything to that would change the way it functions. In other words, the console must work the way it did when it came out of the box from an authorized retailer, and the PC does not have any software running to modify the game or the game’s interactions with EA.

If you share your credentials with someone who is using a modified platform, that breaks our rules too.

We don’t want you to use third-party apps and browser extensions because it puts your account at risk. When you use these third-party apps and browser extensions, your login info can be visible to third parties and someone could use that info to take over your account. Browser extensions can capture your passwords, track your web browsing, insert ads into web pages you visit, and more.

4. Don't use auto-buyers

If you use any sort of in-game bots, like auto-buyers, so you can earn Coins fast and illegitimately, that’s breaking the rules. Making transactions outside of in-game, the Companion App, or the Web App or playing in an unauthorized way that gives you an unfair advantage hurts the experience for you and other players.

5. Don't promote Coin buying and selling

Promoting the sale or purchase of Coins anywhere within our games or forums breaks our rules. Coin distribution breaks our rules.

6. Don't farm Coins

Coin farming is when you get Coins fast and illegitimately, either by using bots in the FUT Transfer Market or by tricking the game into thinking you’re playing matches when you aren’t.

When you store a lot of Coins in your account, that’s totally cool, as long as you’re earning those Coins the right way in-game. Using any sort of bot or disconnection methods in-game, that’s breaking the rules.

7. Don't make false claims

Making a false claim to EA Advisors or any other EA representative is against our gameplay rules, and it’s not cool. Breaking the rules makes it hard to provide a fun, safe, and secure environment for you and all players.

8. Don't hack other players' accounts

It might seem like a no-brainer, but accessing another player’s account is totally and completely against the rules.

9. Don't cheat in-game

Cheating can include, but isn’t limited to, using external tools, performing in-game exploits, abusing glitches or bugs, performing, using, buying, or selling match collusion, matchmaking manipulation, or win manipulation services. In-game cheating is not fair play and hurts the experience for the players you are playing against.

We will never ask for any of your account passwords. That includes your passwords for your EA Account, your Xbox Live gamertag, your PlayStation™Network ID, or your Nintendo Network ID. If anyone tries to get that information from you, know that it’s not us. Don’t give your passwords out to anyone, ever.

To review our complete rules, see Section 6 of the EA User Agreement.

You can also review the complete User Agreement at

Check out the FIFA YouTube channel to find ways to improve how you play.

  • Tweet @EAHelp for problems with your FIFA account.
  • Join the Answers HQ community to get help from other players.
  • Talk to one of our advisors via phone, chat, or email by clicking Contact Us on any EA Help page.

The Rules of Conduct in our User Agreement expect that players don’t:

  • improperly use in-game support or complaint buttons
  • make false reports to EA staff.

We want to help all our players as efficiently as possible, so please make sure you only contact us with genuine challenges. Disagreeing with a suspension or ban when you break the rules is not fair play. Please review the rules, then contact us if you still believe you haven’t broken them.

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