If you break the rules, the actions applied to your EA Account may affect your experience on multiple gaming platforms and titles.
We want to keep the Madden NFL community a safe, fair, and fun space for everyone. To make sure that happens, we have some rules in place.
If you break any of these rules, we might:
Positive play is at the heart of EA. Find out how to contribute to a positive and inclusive gaming community in our Positive Play Charter.
To avoid us taking action on your account, make sure you play by the Madden NFL 25 rules.
Coin selling and distribution inflates the Madden economy. That means disrupting the safe buying and selling environment that legitimate players are trying to use to get the players they need for their Madden Ultimate Team.
Selling Coins can get your account banned.
Having multiple accounts and funneling Coins and Items to your main account also breaks our rules.
Buying Coins or any other content from a third party is against our rules. If you buy Coins from a third party, you can get banned.
You can earn Coins by playing MUT and selling items in the Auction House, but you can’t purchase Coins.
Here are a few ways to earn Coins legitimately:
Buying Coins from third parties affects the player economy when the prices of items in the Auction House increase and become unaffordable. When Coin Buyers buy cheap items in the Auction House, they take away the opportunity to buy affordable items from players who earned their Coins legitimately.
If you buy Coins, you risk having your EA Account information stolen by phishers. Since Coin sellers need EA Account login information to give out Coins, they’ll also have the ability to remove players and Coins. Keep your account safe and don’t give your login information to anyone.
Buying “mule” accounts or performing comfort trades is also not allowed. These things are against our rules because they have a negative impact on the game economy, and they damage gameplay for you and other players. When in doubt, don’t do it.
Coin farming is when you try to get Coins fast and illegitimately. For example, you’re Coin farming if you use bots in the Auction House or trick the game into thinking you’re playing matches when you’re not.
You can store as many Coins in your account as you like, as long as you’re earning those Coins the right way in-game. Using any sort of Auction House bot or disconnection methods in-game is against our rules.
Promoting the sale or purchase of Coins anywhere within our games or forums breaks our rules.
You can only access Madden NFL servers using an official version of the game. An official version is one that you bought from EA or from an authorized retailer. Using a modified version of any platform breaks our rules.
An unmodified platform is a console that works the same way it did when it was purchased from an authorized retailer.
If you share your credentials with someone who is using a modified platform, that breaks our rules too.
We recommend avoiding third-party apps and browser extensions, as they can put your account at risk. When you use third-party apps and browser extensions, your login info might be visible to third parties who use the info to take over your account. For example, certain browser extensions can capture your passwords, track your web browsing, insert ads into web pages you visit, and more.
Using any kind of in-game bots, automation, or tools like auto-buyers breaks the rules. If you make transactions outside of the game or play in an unauthorized way, it gives you an unfair advantage and negatively impacts the experience of other players.
Using bots or abusing the Auction House in any way gives an unfair advantage and hurts the experience for you and other players. It can also negatively affect the affordability of items that are for sale in the Auction House, making it harder for legitimate players to enjoy the game.
Making a false claim to EA Advisors or any other EA representative is against our rules.
Cheating can include, but isn’t limited to, using external tools, performing in-game exploits, abusing glitches or bugs, performing, using, buying, or selling match collusion, matchmaking manipulation, or win manipulation services. Cheating, inside or outside the game, isn’t fair play and hurts the experience for all players.
Accessing another player’s account, including account sharing, is against the rules.
We want to help our players as efficiently as we can, so please only contact us with genuine challenges. If you think we made a mistake, contact us to dispute your ban or suspension.
Before you email us, know that the Rules of Conduct in our User Agreement expect that players don’t:
