Keep your NBA Live Mobile account safe and secure. Check out our tips for maintaining your account security.
If you’re having trouble logging in to Google Play, you’ll need to unlink your account in Google Settings to get back in your game.
My account is missing or not linked correctly.
I want to link my NBA LIVE Mobile account to Facebook.
I want to unlink my NBA LIVE Mobile account from Facebook.
I want to delete NBA LIVE Mobile from my Facebook account.
My purchased item is not appearing.
In some cases, you may need to exit and restart the game to access your new content. If that doesn't work, try turning off and restarting your device.
I cannot purchase items multiple times.
You can only purchase some items a certain number of times. There should be a 0/X indicator on the front of the item. If you have reached the limit, this number will appear in red and the button will remain inactive.
I want to transfer my content and progress from soft launch to full launch.
Your progress and content should transfer from soft launch to full launch.
Make sure your game is linked to your Facebook account to ensure your progress and content save.
I completed an event or set and I didn't get the reward.
Check the event or set details. If you need to contact us, please have the date and time of the event or set ready.
I was kicked from the game or my game froze.
Go into your device settings and Quit/Stop the app entirely. Make sure you check your Internet connection, then restart the game.
I deleted the game from my device but wanted to save my progress.
Your progress will only save if your game is linked to a Facebook or Google account. If you don’t link your account, you’ll be on a Guest account and lose all progress if you uninstall your game.
If you need to delete the game and you linked your account to Facebook or Google, your progress will continue where you left off when you reinstall the game.
Get the latest, up-to-date version of NBA LIVE Mobile.
If it is a question concerning the game, please contact us. If you need assistance with a completed purchase, contact us and an EA Advisor will help you.
Visit Apple, Google Play, or Amazon for billing support:
When contacting us, please include the following information: