1. Click Help in the Origin menu bar. 
2. Select Origin Error Reporter.
3. Fill in the issue-fields as best you can.
   • If the Origin Error Report is part of an EA Help case, include your Case Number in the Customer Support Ticket Number (Optional) box.
   • Find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
4. Check the box next to I agree to share diagnostic information with Origin.
5. Click Send Report and wait for it to complete. 
6. Write down your Report ID for safekeeping.
   • TIP: Copy and paste your Report ID into Notepad and save it under My Documents.

1. Go to C:\Program Files (x86)\Origin\ in Windows Explorer.
   • Click the Start or Windows button and click My Computer.
   • Double-click your C: drive, followed by Program Files (x86), then Origin.
2. Double-click OriginER.exe to run the Origin Error Reporting tool.
3. Fill in the issue-fields as best you can.
   • If the Origin Error Report is part of an EA Help case, include your Case Number in the Customer Support Ticket Number (Optional) box. 
   • Find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
4. Check the box next to I agree to share diagnostic information with Origin.
5. Click Send Report and wait for it to complete.
6.  Write downyour Report ID for safekeeping.
   • TIP: Copy and paste your Report ID into Notepad and save it under My Documents.

If your EA Help Advisor has asked for your Origin Error Report ID, here’s how you get it to us:

1. Go to the EA Help My Cases page.
2. Click the open case that needs more information.
   • If your case was closed, you'll need to open a new case by contacting us again.
   • Tell us if we've talked to you about this before and include your old Case Number.
3. Click the Resume button, enter your Report ID, and add a quick note letting us know your issue's status.
4. Send your update and we'll get back to you as quick as we can.