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Monday, 22 May 2023

Having trouble sending or receiving gifts with Origin? We can help.

Here are some common questions and issues for Origin gifting. Check to see if our steps can help you out.

Origin gifting error codes

Did you get an error message when trying to gift your friend a game? Here’s what it means:

Error code

Error message

What it means

56001

Sorry, this gift purchase can't be completed. The recipient doesn't currently have a valid EA Account.

Either your account or your friend’s account is ineligible for gifting. Check out the reasons for ineligibility below.

56002

Sorry, this gift purchase can't be completed. The product you've selected is no longer giftable.

The game that you’re trying to buy can't be gifted.

56003

Sorry, this gift purchase can't be completed. The recipient is ineligible to receive it.

There are a few reasons why someone would be ineligible for a gift. Check out those reasons below.

56004

Sorry, this gift purchase can't be completed. The person you were sending it to already owns it.

Your friend already owns the game you’re trying to gift them.

My friend is marked as Ineligible to receive the gift. Why?

There could be a few reasons, which include:

  • The item is not giftable
    • Pre-order games and DLC, third party products, virtual currency, game bundles that contain virtual currency, and free games or DLC are not giftable.
  • Your friend blocked users because they didn’t want to receive gifts through Origin
  • Your friend lives in a different country
  • Either your account or your friend’s account has been banned or suspended
  • Your friend has an underage account.

I can’t find my friend in Origin

  • Make sure your friend has an Origin account or ask them to sign up for one.
  • Check to see that you spelled their EA ID or name correctly.
  • Ask them if they’ve blocked you from gifting to them on Origin.

I sent a gift to the wrong person. What now?

Click Contact Us to get in touch with us and we’ll help get that sorted out.

My friend sent me a gift, but it’s not in My Game Library

You need to open gifts before they appear in your game library. Check for a gift notification on your My Home page, under the My Gifts tab in EA Account and Billing, or in your email.

I opened a gift, but it’s not in My Game Library

Sign out of your account, restart Origin, and sign in again. The game should be in your game library. If you still don’t see it, contact us and we’ll help get that sorted out.

Someone sent me a higher edition of a game I own. Can I pick up where I was in my last saved game?

For the most part, yes! You can access your saved game file from a lower edition when you play any game made since 2011. In some cases, however, older games may not offer upgrade support.

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