Only full games show in your Origin Game Library. Expansion packs, downloadable content (DLC), and Origin Access subscription information can be viewed elsewhere.
To see your expansion packs and DLC:
To see your Origin Access subscription info:
If your new game isn’t in your Game Library when you log in to the Origin client, your order might still be processing:
Once your payment has processed, your full games will show up in your Game Library.
Click on the Origin menu in the Origin client and select Reload Page.
If this does not work, log out of Origin and log back in again. This will refresh your Game Library in the Origin client. You can also try uninstalling and reinstalling Origin.
First, double-check you’re signed into the right account. If you think you may have another account, try logging in to Origin with any other email addresses you may have used. If you find another account, check if your games are there instead.
Have more than one account? Learn about combining accounts.
Next, go to My Game Library in the Origin client, then click Filter in the top right corner. Click on Hidden games to display any games that you may have accidentally hidden.
Make sure you’re logged into the Origin client, not the website
If you can't find see My Game Library in the menu on the left, make sure you’re logged in to the Origin client, and not visiting the Origin Store online.
Clear your cache
If you check for hidden games but you still can’t find the game you’re looking for, try clearing your Origin data cache.
Double-check what you bought
Make sure you purchased the full game and not just an expansion or subscription. The Sims and Battlefield games have multiple expansions or subscriptions that only become active when you own the base game.
A full game has a standalone title, like "Battlefield 4" or "The Sims 4,” while expansions usually have an additional subtitle, like "The Sims 4: Get to Work."
Buy your game elsewhere? Redeem your code
If you purchased your game from somewhere other than the Origin Store, you’ll need to redeem your Product Code in Origin. If you’ve done that, check with your retailer for any instructions you might have missed.