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Are you having trouble with games loading or getting into the new Pogo experience? Check out this article for tips and see minimum specs for browsers and devices.

Learn more about the new Pogo experience.

I’m seeing a message that says, “Limited Access Page.” What do I do?

Make sure you’re signing in with the right account info. If you're still seeing the page, visit this technical issues thread on the Pogo forums.

My games aren’t loading

Let us know by posting in the technical issues thread. Tell us in detail the problem you’re having and the device that’s affected.

Can I change my Avatar?

Yes! There are 50 new Avatars available.

Change yours as much and as often as you want. Go to My Profile and click on your current Avatar to see all your choices. There will be additional ways to get more Avatars in the future.

Where is my Mini?

You can view and access your Mini in the Classic Library tab in your profile.

Where is Chat?

You’ll find the Chat button in the game menu on the right side of the screen. Find out more about Chat on the new Pogo experience in this Pogo blog post.

Chat button in the game menu

Why does Pogo keep asking for my age?

The Children's Online Privacy Protection Act (COPPA) in the U.S. asks us to verify your age before accessing the site.

Click below for Pogo's device requirements.

Recommended browser

  • For Windows and Mac desktops and laptops:
  • Latest Chrome version (Version 77)
  • Latest Firefox (Version 69)
  • Latest Edge (Version 44)
  • Latest Safari (Version 11)

Note: Internet Explorer 11 is not supported.


  • iOS
  • Safari
  • Android
  • Chrome
  • Default Browser

Recommended operating systems (OS)

  • Desktop and laptop Windows
  • Windows 8, 10
  • Desktop and laptop Mac
  • macOS Mojave
  • Mobile
  • iOS
  • iOS 13.1.2
  • Android
  • Android 9 Pie

Recommended Devices

  • The latest version of Tablets
  • iPad
  • Samsung Galaxy Tablet

Devices not currently supported

  • Amazon Fire Tablet
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