I’m seeing a message that says, “Limited Access Page.” What do I do?

Make sure you’re signing in with the right account info. If you're still seeing the page, visit this technical issues thread on the Pogo forums.

My games aren’t loading

Let us know by posting in the technical issues thread. Tell us in detail the problem you’re having and the device that’s affected.

Can I change my Avatar?

Yes! There are 50 new Avatars available.

Change yours as much and as often as you want. Go to My Profile and click on your current Avatar to see all your choices. There will be additional ways to get more Avatars in the future.

Where is my Mini?

You can view and access your Mini in the Classic Library tab in your profile.

Where is Chat?

You’ll find the Chat button in the game menu on the right side of the screen. Find out more about Chat on the new Pogo experience in this Pogo blog post.

Why does Pogo keep asking for my age?

The Children's Online Privacy Protection Act (COPPA) in the U.S. asks us to verify your age before accessing the site.

• Head to the Pogo forums to connect with the community or ask questions that weren’t covered.
• Report any bugs or issues you’re having on Answers HQ.
• If you’re still having trouble, reach out to EA Help.