Link your SimCity BuildIt account to save progress

Unlinking an account

We don’t recommend unlinking your account as you risk losing your city. Learn about the risks of unlinking your account so that you can make the choice that’s right for you.

Which accounts can SCBI link to?

• EA ID: when you sync your city to your EA ID, you’ll be able to sync your city across Android, Apple, and Amazon devices.
  • EA ID accounts can log in alongside Facebook, Game Center, Google Play, or Apple, depending on which platform you’re playing on.
• Facebook: Sync your city across Android, Apple, and Amazon devices. You can also visit your Facebook friends’ cities.
  • Facebook accounts can log in alongside Game Center, Google Play, or Apple, depending on which platform you’re playing on.
• Game Center: sync your city across Apple devices and collect Game Center achievements.
• Google Play: sync your city across Android devices and collect Google Play achievements.
• Apple: sync your city across Apple devices.

Planning to play on a mix of Android, Apple, and Amazon devices? Log in with your EA ID or Facebook first, then connect to Google Play or Game Center.

If you have a new device or need to reinstall your game, here’s how to recover your saved city.

1. Download the game on your new device.
2. Play through the tutorial until the City Advisor tells you that you're on your own.
3. Tap the Settings icon and log in with your account.
   • If you don’t see a login option, you're not done with the tutorial yet, so keep going.
   • If you’ve played the tutorial and still don’t see an option to log in, you might be playing on an underage account. Mayor Clubs and the Global Market won’t be available on these accounts.

Don’t build more than one city per device, load a city on a friend’s device, or let a friend load their city on yours. You risk losing progress, levels and currency, and social logins no longer working as they should. In some cases, you might lose your city completely.

Loading issues

If you’re having trouble loading your city on a new device, try these steps before contacting us:

• Make sure the original city was saved. If you didn’t save your original city through the in-game settings, you won’t be able to access that city again on any device. If you still have access to the game on your old device, save your city on the old device before trying to load it on your new device again.
• Make sure you log in to the correct social account. The connection between a city and a social account login is permanent. If you tried to load your city to a new device using a different social account than the one you originally linked to, uninstall then reinstall the game. Then log in again with the correct social account you used to save your game.
• Error message: "Account already linked to another city". Two different saved cities can’t be loaded over each other. If you see this message, uninstall and reinstall the game. Then log in again with the correct account you used to save your game.

Logged out

• Tapped Log Out in the in-game Settings? Removed the game’s permissions from your Facebook account? Don’t worry, you won’t lose your city. Your city’s progress is still saved by those accounts, but you won’t be able to see your friends until you log back in.

If you’re still having issues, check out our article on how to get help.

• Check out EA Forums to get help from other players and chat with the community.
• Follow @EAHelp and @SimCityBuildIt for everything from outage info to game news.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.