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If you need help and can't find an answer on EA Help, contact us in game.

  1. Tap the Settings icon (wrench and screwdriver).
  2. Tap the Help button.
  3. You’ll be taken to the EA Help site.
  4. Scroll to the bottom and tap Contact Us.

Why should I contact in-game?

When you contact us using the in-game help option, it saves all your game information so that our advisors can quickly pull up your account.

Sometimes our advisors may ask you for your SimCity BuildIt player ID. Follow these steps to find your ID.

  1. Tap the Settings icon (wrench and screwdriver).

  2. Tap the Help button.

  3. Your Player ID is located below the blue More FAQ button:

If you can’t contact us in-game, have your SimCity BuildIt player ID ready, then click Contact Us in the top menu or at the bottom of the page.

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