If you’d like to appeal a suspension or other action on your account, you will need to contact our Terms of Service team.
When our Terms of Service team takes action on your account, they will always email you to let you know what they did and why.
This email always includes the email address to contact if you would like to appeal the action.
Since the studio or Terms of Service are the only teams handling these actions, customer service is unable to override them or help with appeals.
Account actions will not always result in account suspensions or bans. In some cases they can also include the removal of Credits, items, Influence, event currency, or crystals from your account.
For more information, review our Rules of Conduct and Terms of Service.
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