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How to get support for STAR WARS™: The Old Republic™ (SW:TOR).

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Note: Support for Star Wars: The Old Republic is provided in English, French, and German only.

Are you playing on Steam?

If you downloaded SW:TOR and subscribed through Steam, contact Steam support for help with:

  • your Steam account
  • your subscription (you can cancel your subscription through the Manage Subscriptions option on your Steam Account page)

If you bought something for SW:TOR on Steam, and didn’t get it, find your proof of purchase and then contact us for help.

Contact support by phone

If you need help with your account, get an error message while making a payment, or if you can't log in to the game, please contact the Star Wars: The Old Republic Customer Service team by phone.

Contact our team by calling the numbers listed below.

All times are listed in UTC. Click here to see what time it is in UTC right now.

  • USA: 1-(855)-345-2186 (Support available Monday- Saturday from 14.00 UTC - 23.00 UTC)
  • UK: +44 (0)208 1969 890 (Support available Monday- Saturday from 14.00 UTC - 23.00 UTC)
  • France: +33 (0) 4 81 68 10 51 (Support available Monday- Saturday from 09.00 UTC - 18.00 UTC)
  • Germany: + 49 (0)221 8282 9212 (Support available Monday- Saturday from 09.00 UTC - 18.00 UTC)

Note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.

Contact support from other countries

If your country is not listed above, please use the table below to find the best number to call. 

Where there is an X below, please replace it with the number appropriate to your provider and your country.

Country

Number

Afghanistan

00442081969890*

Albania

00442081969890*

Algeria

00442081969890*

Andorra

00442081969890*

Australia

0011 442081969890*

Austria

0049 221 82829212*

Bahrain

00442081969890*

Belarus

8 (wait for tone) 10442081969890*

Belgium

EN: 00442081969890*

FR: 00334 81 68 10 51

Bosnia and Herzegovina

00442081969890*

Bulgaria

00442081969890*

Canada

EN: 011442081969890*

FR: 00334 81 68 10 51

Croatia

00442081969890*

Cyprus

00442081969890*

Czech Republic

00442081969890*

Denmark

00442081969890*

Egypt

00442081969890*

Estonia

00442081969890*

Finland

00442081969890*

France

04 81 68 10 51

Germany

(0221) 82829212

Gibraltar

00442081969890*

Greece

00442081969890*

Hong Kong

00X 442081969890**

Hungary

00442081969890*

Iceland

00442081969890*

Ireland

00442081969890*

Israel

01X442081969890**

Italy

00442081969890*

Kazakhstan

8 (wait for tone) 10442081969890*

Kuwait

00442081969890*

Latvia

00442081969890*

Lebanon

00442081969890*

Libya

00442081969890*

Lithuania

00442081969890*

Luxembourg

00442081969890*

Macedonia

00442081969890*

Malta

00442081969890*

Moldova

00442081969890*

Morocco

00442081969890*

Netherlands

00442081969890*

New Zealand

00442081969890*

Norway

00442081969890*

Oman

00442081969890*

Poland

00442081969890*

Portugal

00442081969890*

Qatar

00442081969890*

Romania

00442081969890*

Russia

8442081969890*

Saudi Arabia

00442081969890*

Serbia

00442081969890*

Singapore

00X 442081969890**

Slovakia

00442081969890*

Slovenia

00442081969890*

Spain

00442081969890*

Sweden

00442081969890*

Switzerland

EN: 00442081969890*

FR: 00334 81 68 10 51*

DE: 0049 221 82829212*

Tunisia

00442081969890*

Turkey

00442081969890*

Ukraine

0 (wait for tone) 0442081969890*

United Arab Emirates

00442081969890*

United Kingdom

02081969890

United States of America

(855) 345-2186

Yemen

00442081969890*

Note: Your provider may charge you for making an international phone call. Charges may be based on the country from which you place the call.

Using VoIP to contact support

You may also use Voice Over Internet Protocol (VoIP) services like Skype, Viber, or Google Voice, to call Customer Service, regardless of where you are calling from.

International calls made using VoIP are generally far less expensive than calls made from a mobile phone or landline.

Open the VOIP program or app of your choice, then:

If you’re calling for support in English:

  1. Set your country to the UK.
  2. Dial 0208 1969 890.

French:

  1. Set your location to France.
  2. Dial 04 81 68 10 51.

German:

  1. Set your location to Germany.
  2. Dial (0221) 82829212. 

You can also contact support using the phone information above.

Contact support in-game

If you're a Subscriber and you need in-game support, create a ticket in-game:

  1. Click on the question mark icon on the main menu, (or press Ctrl + /).
  2. Click on Create ticket, then follow the on-screen instructions to provide details and submit your ticket.

If you’re a Free-to-Play or Preferred player and you need support for a technical issue, get help from fellow players at Answers HQ.

To report a bug in-game, use the /bug command in chat.

You can also report bugs at the Bug Reports forum on swtor.com.

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