When you get new packs for The Sims 4, you can download and install your new content with the steps below. 

Digital purchase on Origin

1. Launch Origin.
   • If prompted, log in using your Origin information.
2. Click the My Game Library tab.
3. If you’ve already purchased the game, it will display as its own game tile.
4. Hover over the game tile, or right-click the tile, then select Download.

Disc purchase (PC only)

1. Insert the game disc into your disk drive and follow the on screen instructions.
2. When prompted, enter the product code that was included with the installation discs.

Once you fully install and update The Sims 4 base game, you can proceed to install the expansion pack.

If you are playing on a Mac, follow these instructions to redeem your code on Origin and download the game from there.

Update the base game

1. Launch the Origin client. If prompted, log in using your Origin information.
2. If an update is available, you will see an orange icon on the game tile.
3. Right click the game tile and choose Update.

Digital purchase on Origin

Digital packs should install automatically when you sign in to Origin, but if they don’t, here’s how to update them.

1. Launch Origin on your computer. 
   • If prompted, log in using your EA Account information.
   • If you have not purchased the pack you want yet, you can buy it on Origin.
2. Go to the My Game Library tab.
3. Right-click on The Sims 4 base game image and click Show Game Details.
4. Click on the More menu to access the dropdown list of extra content.
5. Click the Expansion Packs, Game Packs, or Stuff Packs tab depending on what pack you purchased.
   • Note: You can also buy packs under Show Game Details.
6. Select the pack you need to install from the list and click Download.
7. After the installation is complete, click The Sims 4 and then Play to launch the game. The pack content will now be available within The Sims 4.

Product code purchase

1. Launch the Origin client.
   • If prompted, log in using your EA Account information.
2. To redeem the product code:
   • On PC, under the Origin pull-down menu, click Redeem Product Code.
   • On Mac, under the Games pull-down menu, click Redeem Product Code.
3. Enter the product code that was included with the installation discs.
4. Go to the My Game Library tab.
5. Right-click on The Sims 4 base game image and click Show Game Details.
6. Click the Expansion Packs, Game Packs, or Stuff Packs tab depending on what pack you purchased.
   • You can also buy packs here.
7. Select the pack you need to install from the list and click Download.
8. After the installation is complete, click The Sims 4 and then Play to launch the game. The pack content will now be available within The Sims 4.

Disc purchase (PC only)

1. Insert the game disc into your disk drive and follow the on screen instructions.
2. When prompted, enter the product code that was included with the installation discs.
3. Once you have redeemed the pack, you can view it in The Sims 4 game details page in the My Game LIbrary tab.
4. After the installation is complete click The Sims 4 and then Play to launch the game. The pack content will now be available within The Sims 4.
   

How to know if your pack is installed

1. Go to the The Sims 4 game tile.
2. Right-click on The Sims 4 base game image and click Show Game Details.
3. Click on the More menu to access the dropdown list of extra content.
4. Click Expansion Packs, Game Packs, or Stuff Packs, depending on the pack you installed.
5. Find the pack you installed.
   • If it says Play or Details and has an Installed icon next to it, this means the pack was installed and ready to play.