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If you’re playing The Sims Mobile and the game crashes, your items go missing, or you can’t sign in, here’s how to get help.

  1. Tap the arrow pull-out tab on the right side of the game screen.
  2. Tapping the arrow to open the help menu on the right side of the screen in The Sims Mobile.

  3. Tap the Settings cog tab.
  4. Tap Help & About.
  5. The Help & About button in The Sims Mobile Settings menu.

  6. Tap Help to visit EA Help.

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