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How would you rate your game advisor? *

• Excellent
• Above Average
• Average
• Below Average
• Poor

What agent characteristic most attributed to your rating? *

• Friendliness 
• Helpfulness 
• Knowledge 
• Clarity 
• Honesty 
• Patience

Did we solve your problem? *

• Yes
• No

Did you have to contact us more than once? *

• Yes
• No

How likely are you to agree with the following: Electronic Arts made it easy for me to handle my issue. *

• Strongly Agree
• Agree
• Neither Agree nor Disagree
• Disagree
• Strongly Disagree

How likely are you to purchase another EA product in the future? Would you say the chances are ... *

• Excellent 
• Very good 
• Neutral/Not Sure 
• Fair 
• Poor

How would you rate your overall customer experience? *

• Excellent
• Above Average
• Average
• Below Average
• Poor

How can we improve?

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