Technical issues

Check my Connection Score

Enable Secure Boot

Manage my account

Connectivity

Get help with game and network connection issues.

Troubleshoot your connection to EA games

How to clear your cache to fix your game download or upload

Errors

Get help with game errors and error codes.

PunkBuster troubleshooting for EA games

EA app payment and coupon error codes

How to troubleshoot EA payment issues

How to troubleshoot common EA app error codes

How to troubleshoot common EA Play issues and errors

Bugs and reporting

Get help with bugs, and learn how to report a bug.

How to report a problem with an EA game

How to use the EA Error Reporter in the EA app

What to do if you find a vulnerability in an EA game

How to attach a file to your EA Help case

Advanced troubleshooting

Try advanced fixes when basic troubleshooting isn’t enough.

Troubleshoot issues with DirectX and the EA app on PC

How to troubleshoot VC++ and .dll errors on PC

How to troubleshoot graphics issues on PC

How to diagnose game issues on your PC using DxDiag

How to use Secure Boot on your PC

How to clean or safe boot your computer

Still having issues?

Get in touch with our customer support team for more help.