How to get help in STAR WARS™: Galaxy of Heroes

Yleiskatsaus

Learn how to get help in-game, troubleshoot missing content, or find your Player ID in STAR WARS™: Galaxy of Heroes.

Get help in-game

If you need help with STAR WARS: Galaxy of Heroes, the easiest way to contact us in-game.

1
Select the gear icon in the top left of the Cantina screen to open the Settings menu.
2
Choose Help and select EA Help.
If you’re playing on PC, you’ll be redirected to EA Help in a web browser window.

The in-game interface of the Cantina screen in SWGOH, with the gear icon for Settings in the top left corner.

How to find or get help with missing content

If you’re missing content that you bought, double-check that the transaction was successful and your payment method was charged.Once you’ve made sure your payment went through, try these steps.

1
Select the gear icon in the top left of the Cantina screen to open the Settings menu.
2
Choose Restore Purchases.

How to find your Player ID

Your STAR WARS: Galaxy of Heroes Player ID is different from your STAR WARS: Galaxy of Heroes Ally Code. Your Ally Code lets you connect with friends. Your Player ID is a unique identifier that helps us find your game and account details.

If you need help with STAR WARS: Galaxy of Heroes, make sure you have your Player ID before you contact us. This ID is unique to you and has your account game information linked to it.

1
Launch STAR WARS: Galaxy of Heroes.
2
Select the gear icon in the top left of the Cantina screen to open the Settings menu.
3
Your Player ID is at the bottom of the screen. Take a screenshot of your ID or make a note of it.

Can’t access the game?

If you’re locked out of your game or lost your device, have your Player ID ready before you reach out. Without it, we can’t find your account. If you don’t know your Player ID, we might be able to help if you’ve linked your STAR WARS: Galaxy of Heroes account to Google Play, Game Center, Apple, or an EA Account. If you can’t access your STAR WARS: Galaxy of Heroes account, you might need to create a new account to contact us in-game.