How to troubleshoot EA payment issues

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Having trouble making your EA purchase? These tips should help.

If you’ve received an EA app error code, check out what it means and what you can try to do to fix it.
Visit the Payment and Wallet tab of your EA Account to find your info, and double-check that your account and payment details are correct..
Check your billing address against the one on your statements to make sure they match exactly.
Make your purchase from the region that matches your payment method and EA Account settings.
If you’re traveling, your purchase might not go through.
If you’re temporarily out of your region, try making your purchase again once you’re home, or use an online-safe payment method that’s accepted where you’re located.
If you’ve moved or are on an extended stay abroad, update your EA Account to the right region. If that doesn’t work, use a local payment method.

If you’re using PayPal, there are a few common issues that could be preventing your purchase from going through.

The name on your EA Account billing information doesn’t match the name on your PayPal account. Try updating your name so that it matches exactly.
Your PayPal account is registered in a different country from your EA Account. Update the two so they match.
The PayPal payment confirmation has timed out.
There aren't enough funds in your PayPal account and no bank card is linked to it to pay the difference.

PayPal also lists payment statuses you can use to diagnose what’s going on if you’re having problems.

If you’re using Apple Pay and your EA purchase didn’t go through, here are some things to check:

Your Apple ID name and billing address must match those on your EA Account and payment method.
Make sure you’re signed in to Apple Pay with a valid payment method and that your device has Face ID, Touch ID, or is passcode-enabled.
Apple Pay might not be available for all purchases or in all regions. If it isn't listed at checkout, try using a different payment method.
You may need to contact your bank if the transaction was declined or flagged.

For more Apple Pay troubleshooting, check out Apple's support page.

Prepaid cards don’t work for Pogo or The Sims 4 Points.

If you’re trying to use a prepaid card:

1
Make sure you’ve set up and registered your card before you make your purchase. Prepaid cards can sometimes take a few hours to unlock the funds once they’re activated.
2
Check that you have enough funds on your card or a backup payment method on your EA Account to cover the difference.
3
Remember international exchange rates and other taxes or fees when you’re making your purchase. For example, a $50 prepaid card may not work for a game that costs $49.99. Make sure you have enough to cover any additional fees.
4
Check if your prepaid card has a single transaction limit. Some may have spending limits per purchase.
5
Try removing your payment method, and then adding it back to your EA Account before trying your purchase again.

If you’re using a payment method from one of these payment providers, you’ll need to reach out to them for any issues: