How to use the SimCity BuildIt Web Store

Updated 2 weeks ago1 min read

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The SimCity BuildIt Web Store offers all standard bundles and listings, plus new and exclusive bundles only available on the Web Store. Learn how to access the Web Store, buy content, or get a refund.

Table of Contents

The SimCity BuildIt Web Store isn’t available to child or teen accounts. If you’re under 18 years old, you can’t access the Web Store.We also can’t transfer Web Store purchases between accounts, so make sure you’re logged in to the right one before buying.

How to access the Web Store

To access the Web Store, you need to link your SCBI account to Google, Apple, or Facebook in the game first. Once your account is linked or if it’s already linked, follow these steps.
  1. 1
    Open SimCity BuildIt Web Store.
  2. 2
    Select Connect.
  3. 3
    Select Log in for either Google Play, Apple, or Facebook with the same account that is linked to your game.
  4. 4
    Select Continue when prompted to access the Web Store.

How to buy and claim Web Store content

How to buy content in the Web Store

  1. 1
    Select your item(s).
  2. 2
    Add your payment info.
  3. 3
    Review your order and click Pay. We’ll send the receipt to your email.

How to claim a purchase in SCBI

  1. 1
    Log in to your game and open your Inbox.
  2. 2
    You’ll see a message in your Inbox to claim your purchase(s).
  3. 3
    Select Claim to open the pack and add the item(s) to your game account.

How to get a refund

Refunds are processed by the SimCity BuildIt Webstore vendor, Xsolla. You can contact Xsolla about a refund. Learn more about Xsolla’s refund policy. 
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