How to troubleshoot graphics issues on PC

Updated 1 week ago1 min read

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Find out what to try if your graphics aren’t displaying like they should in your PC game. Learn how to change in-game settings, update and install a graphics driver, and more to help get your game running smoothly.

Update Windows

You might have issues with your graphics if you haven’t installed the latest updates to your PC. Check to make sure your PC is up to date

Change the in-game settings

If you’re close to the minimum specs, try adjusting your game's graphics options to make it run more smoothly.Each game has a different way of getting to the graphics options. It’s usually in the main menu, then Options, then either Video or Graphics options.Once you find your game’s graphic options, lower some of the settings. You might need to restart the game to apply the new settings.

Customize graphics settings

Many recent games won’t run well, or at all, without a dedicated graphics card. Most computers have processors that can run basic graphics, but to get the most out of your games, try using a separate (called a dedicated or discrete) graphics card (GPU). Customize your graphics settings to make sure your system always uses your dedicated graphics card while gaming (especially if you’re playing on a laptop).Check the manufacturer of your GPU to set up your graphics settings:

Update the graphics card driver

Graphics card manufacturers often release new drivers when a new game launches. You’ll need to update to the latest driver before you can play.To download the latest driver, first find out what graphics card you have by following the steps below.Once you know what graphics card you have, go to the manufacturer’s website to find out how to download and install the latest driver for your card:
  1. 1
    Press the Windows button.
  2. 2
    Type “dxdiag” and press Enter.
  3. 3
    When the DirectX Diagnostic Tool window appears, select the Display tab to see which graphics card you have. 

Clean install a new driver

When you install your new driver, make sure to do a clean install. This will lower the chance of your old drivers clashing with your new ones. Follow the clean install instructions for your driver:

Reinstall drivers

You might experience graphics driver problems if you add a new driver without uninstalling your old ones. To fix this, try removing all the graphics drivers from your system and reinstalling the latest version:
Check the system requirements for your game to make sure your computer can run it properly. If your computer meets the minimum requirements, it means that you can play the game on your computer, not that it will run well at the highest settings. If you’re close to minimum requirements, avoid running other programs in the background while gaming. This will help your computer focus its processing power on your game.Even if your computer can run the base game, you might not be able to run expansions or an updated version of the game later.

Turn off overclocking

Overclocking uses software to increase the speed of your main processor or your GPU. Many modern graphics cards are overclocked by default, meaning they’ve already been set to run faster than their base speed, but within safe limits.If you further increase speed by using special software or tweaks (like those in Radeon settings for AMD cards), your processor might run outside its safe limits. This can lead to overheating and other stability problems.To troubleshoot graphics issues, try setting your clock speed back to factory default. If your system runs better at default clock speeds, then your problems may have been caused by your overclocking settings.

Still having graphics issues?

If you’re still having trouble, check the list of issues below to find some possible causes.
Don’t open your PC if doing so would void your warranty, and/or if you’re not confident about working safely on your computer’s hardware. Get it checked by a professional if you’re worried about a possible hardware fault. 

Background applications (apps) or programs are types of software that aren’t always visible on your taskbar when they’re running. If you have too many background apps running at the same time, they may cause graphics issues. Learn more about closing your background apps. 

Graphical tearing, or screen tearing, is a visual error in a video display when the display device shows multiple frames on a single screen. This can happen for many reasons, but it’s usually caused by your game running at a higher refresh rate than your monitor can handle.If you see tearing in-game, try toggling v-sync to On in your game settings to help fix it. 

Microstuttering (tiny shudders and jolts in movement) can happen in a game that isn’t properly optimized, especially if it’s playable under multiple Direct X versions.Try fixing this by disabling the latest Direct X version in the game’s video settings and restarting your game. If you do this, check the patch notes for your game to learn when it’s okay to re-enable it.Microstuttering can also be caused by driver issues, such as driver conflicts or the latest graphics card driver not working well with your new game. You may need to wait for a new driver to fix it.

Rubberbanding describes a graphics issue that happens when your player character runs like they have a rubber band attached to them, and then get snapped back to their starting position. This is usually a connection issue, like high latency or a jittery/spiky connection, rather than a graphics issue.Follow these steps to help troubleshoot your connection.

Artifacting is when pixels on your screen change color, often to bright green, pink, or rainbow colors, and then stay that way no matter what else is happening on the screen. This means that your graphics card is under strain, overheating, or that there’s a hardware problem with the card.If you have a desktop computer, check that your card is properly seated and that the fans are working.
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