How to get help and find your Player ID in The Sims FreePlay

Updated 1 week ago1 min read

Áttekintés

Learn how to get help in The Sims FreePlay. While you’re at it, find and save your Player ID. We’ll need your ID to help you if you’re ever locked out of your game.

Table of Contents

Get help in your game

The best way to get help is by contacting us directly in your game. The Sims FreePlay Settings icon is highlighted with a dotted red border. The icon is green with three white dots.
  1. 1
    Tap the Settings (three dots) icon on the home screen. 
  2. 2
    Tap the Info icon.
  3. 3
    Tap Online Support and follow the instructions to get in touch with us.
  • Check if we have an answer or support for your issue on @EAHelp.

Find your Player ID

  1. 1
    Tap the Settings (three dots) icon on the home screen.
  2. 2
    Your Player ID is located at the bottom of the screen. 
Make sure to save your Player ID (a screenshot is an easy way to do this). You’ll need to have it ready if you’re ever locked out of the game and need to contact us.
The Sims FreePlay Settings menu. The text Player ID is highlighted with a dotted red border at bottom of the screen.

Can’t access the game?

If you’re locked out of your game or lost your device, have your Player ID ready before you contact us. Without it, we can’t find your account. We can’t restore any lost progress. 
Still having issues?
Get in touch with our customer support team for more help.