Self-service tools

Need to ask for a refund, beta code, or get help with missing content, Draft Tokens, penalties, or connectivity? Try our self-service tools.

Penalty History

View penalties on your account or submit an appeal.

Refund Tool

Request a refund for games purchased on the EA app.

Missing Content Tool

Get help with missing in-game content and Draft Tokens from FUT Draft disconnections.

EA Connection Quality Report

Check and troubleshoot your Connection Score.

Beta Code Tool

See if you qualify for a replacement beta code.