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EA recommends
How to diagnose game issues on your PC using DxDiag
Learn how to run a DxDiag report on your computer to help find out what’s causing issues if your PC game is running slow, crashing, or experiencing other problems.
Article • Technical issues
How to attach a file to your EA Help case
Learn how to send us screenshots, proof of purchase, or other info our advisors may need to help fix your issue.