EA Help: Official Support

Why did you visit the EA Help site today? *

To decide what game to buy To learn how to play a game To answer a question about my account To read a help article about my game To see if other players have found a fix to my problem To find out how to contact EA To request a game feature or report a game bug to EA

What product brought you to EA Help? *

Search all products

What topic did you want to search? *

Account security Billing and purchasing Download and installation Game access (codes, betas, demos) Gameplay (features, enhancements, tips) Missing game items Game cheating or harassment Troubleshooting (connectivity, performance, crashing, or hardware)

Did you find the information you needed? *

Yes No

How did you solve your issue? *

I read an EA Help article. I contacted EA directly I went to the EA Answers HQ forum I sought help outside EA I stopped looking for the answer (tell us more in the feedback section)

How easy or difficult was it to find the information you needed on EA Help? *

6 (Very Easy) 5 (Easy) 4 (Somewhat Easy) 3 (Somewhat Difficult) 2 (Difficult) 1 (Very Difficult)

How satisfied were you with your EA Help experience today? *

6 (Very Satisfied) 5 (Satisfied) 4 (Somewhat Satisfied) 3 (Somewhat Dissatisfied) 2 (Dissatisfied) 1 (Very Dissatisfied)

How do you prefer to resolve issues you experience? *

Reading web articles Using web forums Using email support Chatting with customer service online Speaking with customer service on the phone No preference

Additional feedback:

EA appreciates your feedback!

EA Customer Satisfaction Survey