Turning on Login Verification for the first time? You’ll get your first code via email only.
After you turn on Login Verification, you can set up multiple methods to get codes.
Try resending the code. If that doesn’t work, make sure:
If you’re still having trouble, contact us to set up a secondary email on your account to receive codes. Be ready to share a different email address from the one used to register for your EA Account.
Tip:Keep your email address up to date so you can always get your codes.
Make sure you can always access your account by having more than one Login Verification method. We can send you codes by email, text, or the app authenticator. You may only be able to use some of the options, depending on where you live.
When you use the app authenticator, you’ll get a code from the Google Authenticator app whenever you need it.
Now when we ask you for a Login Verification code, you can open the app and enter the 6-digit code that appears.
Tip: Each code lasts for a limited time. If the timer on the code is about to run out, wait for a new code. That way you know you’ll have enough time to put it in.
If you lose your phone, the authenticator app fails, and you can’t access your email address, backup codes are the only way to sign into your EA Account from a new device. You can view and renew these codes in your EA Account Security settings.
Go to Backup Codes and click View to find them.
Write your backup codes down and keep them in a safe place so you’ll always be able to log in when you need to.
If you lost your phone and you can’t access your email or backup codes, contact us and choose Manage my account and Can’t log in for help.
Don’t have your backup codes written down or having trouble setting up Login Verification?