When logging into the EA app, you need to use your child’s EA ID instead of an email address. That’s the username you set up for them when you created their account.
This depends on the platform they’re playing on. Check out our breakdown by platform to see how you can set up parental control settings. Based on the settings you choose, you may be able to allow access to online play for your child:
What child accounts can't do
What child accounts can do
Teen accounts can play online. If you link your child’s teen account to yours, we have settings that allow you to set spend and playtime limits for your teen.
Learn how to link your teen’s account to yours so you can set spend and playtime controls for them on the EA app.
If your child is under the age of 18 years and is playing, you may also be able to set parental controls on a platform level which will be followed in our games. For example, if you turn off communicating with other players in your platform parental controls, that will turn off communications with other players in the EA game as well.
Many of our games will selectively turn off a single feature based on the parental controls set (so if you disable multiplayer through the parental controls, they won’t be able to access that feature in-game), but other titles will switch off all online features.
You can adjust the parental controls so your child can only use their teen account to play the single-player, offline modes of an EA game using your platform parental controls. To learn more about platform parental controls that can be set for both child and teen accounts, see below.
Child EA Accounts can’t link to Steam accounts. This means that your child won’t be able to play EA games that need an EA Account to link to Steam.
All EA games follow the Xbox family settings.
All EA titles follow the Nintendo Switch Parental Controls™.
Many countries have data protection laws that require us to make sure that children experience our games in a way that’s appropriate for their age. In some of our mobile games that don’t require an EA Account to play, we ask players their age, and then turn off features which may not be appropriate for them. For example, if you are below the minimum age of digital consent in your country, you won’t be able to connect to social networks and access social features (such as chat).
If your child is not able to access the online features of an EA game even though the platform level parental settings have been set to allow them to play online, it may be because the game content is Mature (M). Make sure to check the age rating on the EA app, or on the cover of the game box if you bought a physical copy.
To see what age is required to play online, you’ll need to check:
List of countries and the minimum age required to upgrade a child account to a teen account.