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How to get help and find your User ID in EA SPORTS FC™ Mobile

Follow these steps to get help in-game or find your User ID in case you can’t access the game.

If you’re playing EA SPORTS FC Mobile and need help, the fastest way to get it is by contacting us in-game. Follow the steps below to learn how.

Get help in-game

  1. Tap the Settings (cogwheel) icon on the home screen.
  2. A coral arrow and dotted line surrounding the cogwheel on the FC Mobile home page.

  3. Tap the arrow icon next to Customer Service and follow the instructions to get in touch with us.
  4. A coral dotted line surrounding the Customer Service button in the FC Mobile Settings.

Find your User ID

  1. Tap the Settings (cogwheel) icon on the home screen.
  2. Your User ID is on the top-right corner, after UID. Screenshot or write it down before contacting us so you have it ready.
  3. A coral colored dotted line around the User ID section of the FC Mobile settings.

Can’t access the game?

If you need help because you’re locked out of your game or have lost your device, go to this page and choose the available option to get in touch with an advisor. We’ll need your User ID to help you. Without it, we can’t find your account.

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