Find your product code

If the game hasn’t already been added to your account, you can find the product code in your confirmation email after you’ve bought a game. Or, check the box or manual inside the box.

Redeem your code at ea.com/redeem

1. Go to visit ea.com/redeem.
2. For PC codes, click on the Redeem button. For all other platforms, click the right button below the Redeem button.
3. Type in your product code, then click Next.

Once you’ve redeemed your code, your game will appear in your account.

Redeem your product code in the EA app

Follow this video guide to learn how you can redeem your code in the EA app.

1. Launch the EA app.
2. Log in to your EA Account. 
3. Open My Library.
4. Select Redeem Code.

Redeem your product code in your EA Account Settings

1. Go to myaccount.ea.com.
2. Click on the Redeem Product Code tab.
3. Type in your product code, then click Next.

Once you’ve redeemed your code, your game will appear in your account.

Redeem your product code in the Origin client for Mac

1. Log in with the EA Account where you want to add the game.
2. Go to your computer's top menu to select Games and Redeem Product Code...

The Sims 3 codes

Some codes for bonus content in The Sims 3 need to be redeemed on The Sims 3 website. Redeem your codes there to play your games and get any additional bonus content.

Classic games

Some of our classic games cannot be redeemed on the EA app or Origin and can only be played if you still have the game disc. Those games include, but are not limited to:

• The Sims (1)
• The Sims 2
• Battlefield 1942
• Battlefield Vietnam
• Command & Conquer
• Medal of Honor
• Crysis

Gift cards, subscriptions, and virtual currency codes

Redeem your EA Gift Cards in your EA Account and Billing settings.

Subscriptions and virtual currency codes, like for SimPoints, can be redeemed at the URL in your code’s instructions.

Promotional (promo) codes can give you discounts on your purchases. Redeem your promo code during the checkout process.

Find your Offers and Promotions code

If you got an Offers and Promotions code that appears in-game, you can collect it directly there. If you dismissed the pop-up in-game, you can still find your code in your EA Account Settings.

1. Go to myaccount.ea.com.
2. Click on Offers and Promotions.
3. Find the code you want to redeem and click Copy Code, then follow the instructions under How to use.

The EA app

1. Select Browse to find the game you want to buy.
2. Click Buy the game.
   • If there are different editions of the game available, click Select edition to choose the edition you want to buy, then click Buy.
   • If there’s only one edition of the game available, click Purchase.
3. Choose to pay with a saved payment method, enter in a new payment method, or use your EA Wallet.
4. Click Proceed to Review Order.
5. On the Review Order page, click Enter Promo Code >.
6. Enter your code and click Apply code.
7. Click Pay Now to complete your purchase.

Origin for Mac

1. Find the game you want to buy in the store.
2. Click the Pre-order or Buy button.
3. Enter your payment information.
4. Click Proceed to Review Order.
5. On the Review Order page, click Enter Promo Code >.
6. Enter your code and click Submit.
7. Click Pay Now to complete your purchase.

I got a message saying my product code can't be redeemed through the EA app or Origin for Mac. What should I do?

Check the instructions that came with your code — they should list the URL where you should go to redeem your product code. The EA app or Origin will send you to that URL when possible, but double check the product code instructions to make sure you redeem your code in the right place.

Some codes may even give you extra content when you redeem them at a specific URL. Read all instructions carefully so you don't miss out!

It says my code has already been redeemed. What do I do now?

Your best bet is to go back to the retailer you bought the code from. They should be able to help you get a new code.

If you bought the game secondhand, it’s likely that the original owner used the code already. We can’t help with codes that have already been used on other players’ accounts.

What if my code is expired?

If the code you’re trying to use has expired, we aren’t able to help. Make sure you check expiration dates on codes for the games you buy to be aware of any redemption expirations or restrictions.

If you bought the code from a retailer and it was already expired, contact the retailer for more help.

I redeemed a product code, but nothing new appeared in my games. What happened?

Check to see if you bought the full game or other content. It’s possible you redeemed downloadable content (DLC) or a subscription that can only be accessed once you start playing the game.

Need more help?

Still need help with your account?

• Log into EA Help to manage your account, view your billing information and order history, change your login information, and more.
• Join Answers HQ to get help from other players and chat with the community.
• Learn more about your account and how to link your console account to EA.