Overview
Having trouble with your iPad or iPhone mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.
- Did you find a bug in your game? Tell us about it on EA Forums.
- Missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.
- Lost progress or don’t see your account? Make sure you’re signed in to the correct account.
How to fix common iPad and iPhone issues
Delete any apps you don’t use or close apps running in the background.
Check that your device and app have the latest updates.
Restart your device.
Try pausing and restarting the download. If that doesn’t work, try restarting your device.
- Check that you have enough storage space on your device. You need at least 10% free space.
- Disable the Offload Unused Apps feature.
All apps running on your device use memory. If you can’t launch or play your game, your device may not have enough memory available to run the app.Close any other apps you have open and try launching your game again.
Some mobile games are too demanding for older devices to run. These steps might temporarily make your game run better.
- Turn off auto-updates on all apps, including email.
- Force-close all other apps, including those running in the background.
- Restart the device regularly, especially before playing.
Our games may not run properly on modified devices. To fix this, you’ll need to reset your device to factory settings.
Troubleshooting steps
If the steps above to restart your game didn’t work, try restarting your iPhone or iPad.
- 1Go to Settings > General > Reset.
- 2Select Network Settings.
- 3Scroll down to see the Wi-Fi and Mobile Data sections.
- If you’re using Mobile Data, turn on Wi-Fi on and off Mobile Data.
- If Wi-Fi isn’t available, test this when you have Wi-Fi connection.
- Reinstall the app.
If the date and time on your device don’t match your location, update them in your device settings. If you’re using a VPN, disable it, then reload or reinstall your app.
Try connecting to your game using Wi-Fi. If that doesn’t work, try cellular data. Go to Settings then toggle Wi-Fi or Cellular on or off.If you’re connecting using cellular data, make sure it’s enabled for the game you’re playing. To do this, go to Settings > Cellular, and scroll down to the app, and toggle it on.Depending on where you are and how strong cellular coverage, you might find it useful to switch on VoLTE and switch between 5G/4G/3G data.For anything we haven’t covered, reach out to your phone service carrier or check out Apple’s iPhone User Guide.
- 1Open Settings.
- 2Select Cellular.
- 3Toggle Cellular Data on if it’s not on already.
- 4Select Cellular Data Options.
- 5Select Voice & Data.
- 6Switch between the available options and test if your connection improves.
Clearing your Safari cache will help with certain games. Follow the steps listed in the delete history, cache, and cookies section.
Usually 1 GB is enough data to install a game, but some games may need more. To check out your storage, go to Settings > General > About. Scroll down to see how many GBs you have available. If it’s less than 1 GB, clear some space and try to install the game again.Learn how to manage your iCloud storage here.
Other apps could be stopping your game from working well, including:Try disabling or uninstalling them to see if that fixes your issue.
- anti-advertising software and ad-blockers
- apps that analyze or change data going in or out of the game
- custom ROMs or OS versions.
Go to Settings > General > Software Update.Your device will tell you what iOS version you have and if you need to install an update.
- 1Open the App Store.
- 2Tap Updates.
- 3Tap Update beside any app that shows an available update.
Install or reinstall the app
Back up your game before trying to uninstall and reinstall it. If your game isn’t saved when you uninstall it, you could lose all the game data on your account.Link your game account to Facebook or an Apple Account to avoid losing progress. If you’re playing on a Guest account—not logged in to an EA Account, Facebook, or Apple Account—you can lose your game data if you uninstall and reinstall your app.
If you can’t launch any of your apps, there could be a problem with your Apple Account authorization. Reauthorize your Apple Account by downloading a new app from the App Store.If you installed apps using multiple Apple Accounts, do this for each account.
Before reinstalling, back up your game and link your account to Facebook or your Apple Account to avoid losing game progress.Then try uninstalling it from your device and installing it again.Did you reinstall your game but don’t see your progress? If you linked your game to your Facebook or Apple Account before uninstalling the app, your progress is still there. Play through the game’s tutorials and you’ll be right back where you were.If it’s a paid app, make sure you use the iTunes account you purchased it with to avoid being charged again. Get more tips on downloading your past purchases from Apple Support Center.