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Thursday, 14 September 2023

Learn how to get help and find your Player ID in The Sims Mobile. We'll need your Player ID if you're ever locked out of your game.

If you get stuck while playing The Sims Mobile, the fastest way you can get help is by contacting us directly from your game. Follow the steps below to learn how.
  • Check if we have an answer for your issue by following @EAHelp on X (formerly Twitter).
  • Think you lost game progress? See if you can restore your progress.
  • If you’re locked out of your game, we’ll need your Player ID when you reach out to us here on EA Help.

Get help in your game

How to get help in The Sims Mobile.

  1. Tap the arrow pull-out tab on the right side of the game screen.

    2. Bright red arrow and highlight on the side of the Sims game screen.

  2. Tap the Settings cog tab.
  3. Tap Help & About.

    4. Bright red arrow pointing to the Help button in the Settings tab.

  4. Tap Help to visit EA Help.

How to find your Player ID

Find your Player ID on the loading screen

You can see your Player ID on the upper right corner of the first loading screen when you start the game.

Red arrow pointing to the Player ID on The Sims Mobile loading screen.

Find your Player ID in Settings

If you’re already inside the game, follow these steps to find your ID.

  1. Tap the arrow pull-out tab on the right side of the game screen.

    2. Bright red arrow and highlight on the side of the Sims game screen.

  2. Tap the Settings cog tab.
  3. Tap Help & About.

    4. Red arrow pointing to the Help and About tab.

  4. Tap About.

    5. Red arrow pointing to the About button in the Settings tab.

  5. You’ll find your Player ID under Version. Make sure to screenshot or write down your Player ID. You’ll need it if you’re ever locked out of your game.

    6. Red arrow pointing to the Player ID in the About tab.

If you need help because you’re locked out of your game or have lost your device, go to this page and choose the available option to get in touch with an advisor. We’ll need your Player ID to help you. Without it, we can’t find your account.

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