Aiutaci a migliorare Aiuto EA! Partecipa al sondaggio No, grazie
MENU MENU

Questo articolo non è ancora disponibile in italiano. Nel frattempo, qui sotto puoi trovare in lingua inglese le informazioni che cerchi.

Login verification sends you a code to verify your identity when a new device tries to log into your EA Account. We also recognize and trust the devices you use most often. If you lose your phone, you can get backup codes to make sure you can log in.

Login Verification helps prevent new devices from logging in to your EA Account without having both your password and verification code. You select how you want to receive the code. Then any time you sign in to your EA Account from a new device, we’ll send you a code to enter to verify your identity and complete sign in.

Login verification is turned on by default in MUT.

MUT
  1. Sign in to MUT for the first time.
    • An email with a login code will be sent your address on file.
  2. Input the code so that your EA Account recognizes your console as a trusted device.
    • If you do not receive a code, double-check your spam folder or sign in at ea.com, click on your username and then My Account, and make sure your listed account is correct.
EA Help
  1. From EA Help, click Accounts, then Account Security.
  2. If you need to, log in to your EA Account to open the My Account: Security page.
  3. Find the Login Verification section and click Turn On.
  4. Answer your security question, then select how you want to receive your verification code.
    • If you choose Email, make sure your email is a valid, working email address (the one you check often).
    • If you choose App Authenticator, you will install an app to your mobile device to receive your verification codes. This option is faster and more reliable.

You will now receive a verification code when you log in from a new device. We will also send a code every 90 days when you log in from trusted devices. This ensures that only you and your unique code are able to access your EA Account.

If you ever want to turn off Login Verification, return to the My Account: Security page and select Turn Off.

Turn on login verification

An app authenticator is the fastest way to securely verify your identity. When EA requests a security code before you can log in, you can get a code from your app authenticator instantly without waiting on an email from EA.

  1. From EA Help, click Accounts, then Account Security.
  2. If you need to, log in to your EA Account to open the My Account: Security page.
  3. Find the Login Verification section and click Turn On.
  4. Answer your security question, choose App Authenticator, and click Continue.
  5. Choose your device from the pull-down menu.
  6. Install the Google Authenticator app by scanning the QR code or searching your device's app store for “authenticator”.
  7. Open the authenticator app and choose to manually add an account.
  8. Scan the QR code or enter the secret key from the Set up an App Authenticator window to link your app to your EA Account.
  9. Enter your app's code found under Electronic Arts, then click Save.

Now, when we ask you for a Login Verification code you can open the authenticator app and enter the 6-digit code.

Each code the app displays lasts for a limited time. If the timer on the code is about to run out, wait for a new code to make sure you have enough time to enter it.

If you lose your phone, the authenticator app fails, or you cannot access your email address, backup codes are the only way to sign in to your EA Account from a new device. You can view and renew these codes from the My Account: Security page.

  1. From EA Help, click Accounts, then Account Security.
  2. If you need to, log in to your EA Account to open the My Account: Security page.
  3. Click View next to Backup Codes.
  4. You will see a list of backup codes. Keep this list in a safe, accessible place.
  5. If you play FIFA, you can select Request a new code after logging in to FIFA Ultimate Team.

If you have lost your phone or you cannot access your email address and you do not have backup codes, please contact us and select the Manage my account and Can’t log in topics for assistance.

If you have trouble with a Login Verification code, make sure your email address, authenticator installation, or phone number is correct.

Once you verify your information, you can reactivate Login Verification to receive a new code.

Questo articolo è stato utile?

0% di 0 giocatori hanno trovato utile questo articolo.

Contenuti EA correlati

Questo articolo è stato utile?

0% di 0 giocatori hanno trovato utile questo articolo.

X