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EA’s Positive Play Charter is at the heart of our rules. The Rules of Conduct in our User Agreement expect that players don’t:
We want to help all our players as efficiently as possible, so please make sure you only contact us with genuine challenges. Disagreeing with a suspension or ban when you break the rules is not fair play. Please review the rules, then contact us if you still believe you haven’t broken them.
Go to My Ban History to view more info on and dispute your active locks, bans, and suspensions.
Think your account was hacked? Follow our steps to help re-secure your account.
We’ll ban players who break our User Agreement. If you’ve got a lock, ban, or suspension on your EA Account, for a specific game, or for your device, we’ll let you know you via email.
You may get a message from ea@e.ea.com. This is our official email account, so make sure you add it to your contact list, otherwise it might go into your Spam folder.
Think your EA Account was locked, banned, or suspended by mistake? Email us by filling out our webform to get in touch with us.
Put this info in the case description:
Check out how EA bans and suspensions work for more info about what’s going on with your account and what you can do about it.