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What to do if you get an error saying your SWTOR credentials are incorrect or expired.

  • “Your credentials are incorrect or expired. Please try again or reset your password.”
  • “The EA Billing and management services cannot be accessed at this time, please try again later.”
  • A maintenance message on swtor.com when the rest of the site is working as usual.

Head here to reset your password, or follow the steps below.

  1. Click Log In at the top right of any EA Help page.
  2. Click Forgot Your Password?
  3. In the Email or ID box, enter your email address.
  4. Check the box beside I‘m not a robot.
  5. Click Submit.
  6. Check your inbox for a password reset email.
  7. Click the link and follow the instructions to reset your password.
  8. Try logging in to swtor.com or the game client again, using your usual SWTOR password.

If that doesn’t clear up the error for you, try resetting your password on swtor.com.

  1. If you’re already logged in on the site, click on your account name at the top-right, then click Log out.
  2. Click Log In.
  3. Click Forgot your password?
  4. Follow the instructions on-screen.
  5. Check your inbox for a password reset email.
  6. Click the link to reset your password. 
  7. Try logging in to swtor.com again.

What if I don’t have access to that email address anymore?

Contact SWTOR support for help with updating your account email address.

Contact Us

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