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Check here to find out how to add or remove a Security Key from your SW:TOR account

The SW:TOR Security Key generates a time-sensitive, randomly generated number which acts as an additional password, and provides an extra layer of security to your game account. When you have a Security Key attached to your account, you'll need to use a code from it each time you log into the game or into swtor.com.

As a reward for using a Security Key, we'll give you 100 Complimentary Cartel Coins each month, and you'll have access to the Security Key Vendor in-game. 

There are two types of SW:TOR Security Keys

  • The Mobile Security Key for the iPhone, iPad, iPod Touch and certain Android devices.
The Mobile Security Key app for Android and iOS was updated in June 2015. All instructions in this article apply to the latest version of the app. 
  • The Physical Security Key came free with the Collector’s Edition of Star Wars™: The Old Republic™, and was also available for purchase online, or through select retail partners.

We're not selling the physical Security Key anymore, but if you already have one, you can still use it. 

Set up a Mobile Security Key

Download the Star Wars: The Old Republic Security Key app from the iTunes App Store or Google Play store.

From your computer, log in to your account on swtor.com and go to the Security Key Setup page.

Click Set up a new Mobile Security Key.

We'll send a One-Time Password to your SW:TOR account’s registered email address.

  • If you do not see the email in your inbox after a few minutes, check your spam/junk folders.

Enter the One-time Password from your email and click Continue.

Enter the serial number displayed on the screen at swtor.com into the security key app on your phone.

Copy your serial number and keep it somewhere safe. You may need to give it to a SW:TOR Game Advisor when you contact us for help.

Tap OK. Your Security Key app will generate a code.

Type this code into the box under your serial number on swtor.com and click Save.

Set up a Physical Security Key

  1. Log in to your swtor.com account and visit the Security Key Setup page.
  2. Enter the One-Time Password sent to your registered email address.
    • You may be prompted to add an email address to your account and validate it if you haven’t already done so.
    • You may prompted to add security questions to your account.
  3. Click Set up a new Physical Security Key.
    • You will be prompted to enter another One-Time Password to ensure you are the account owner.
  4. Enter the code from the back of your Security Key and the code from your mobile Security Key into the webpage.
  5. Click Save and the Security Key will link to your account.

If you have multiple accounts, you can choose the Link a previously set-up security key option* on the Security Key Setup page to link a Physical Security Key you have already registered to another account.

*This only applies to Physical Security Keys, each physical key can link to a maximum of 5 Star Wars: The Old Republic accounts.

Use the steps below if: 

  • You lost your Physical Security Key
  • Your Security Key stopped working for some reason
  • You've lost or upgraded the mobile device you had your Security Key installed on
To remove your Security Key from your account:

Go to www.swtor.com and click on Log in.

Enter your display name and your password, leave the Security Key code box blank, and click on Log in.

We’ll ask for your Security Key Code. Under the Security Key code box, click on Lost your Security Key?

Instructions will appear on how to remove your Security Key. After reading them, click Send One-Time Password.

We'll send a One-Time Password to your SW:TOR account’s registered email address.

  • If you do not see the email in your inbox after a few minutes, check your spam/junk folders.

Enter the One-Time Password exactly as it appears in your mail into the box on swtor.com and click Continue.

Click Remove my SecurityKey to confirm you want to remove the key from your account.

You’ll see a confirmation message on-screen.

You will no longer need to use your Security Key to log into the game and website, but you may be asked to enter One-Time passwords when logging in.

What can I do if my Security Key is not working properly?

  • Make sure you sign in using the account linked to the Security Key you want to use.
    • Remember: A Physical Security Key can link to a maximum of 5 different accounts. A Mobile Security Key can only link to one account.
  • You have 60 seconds to enter the code from your device, if you take longer than that, you may need to try again.
  • If you’re using a Mobile Security Key, try re-syncing your app with our servers:
    • Tap on the menu icon at the top-right of the screen:

  •  Tap Settings > Sync now.

  • If you still have trouble after re-syncing, try removing your key from your account, and reattaching it. 
  • If you remove a Mobile Security Key, you’ll need to uninstall and reinstall the app to set up a new Security Key.

Where can I find the serial number of my Security Key?

  • Physical Security Keys have a printed serial number on the back.
  • Mobile Security Keys have a serial number assigned when they’re linked to an account.
    • The serial number for the current mobile app is only available during setup, so copy it down and keep it somewhere safe.
    • If you’re using an older version of the mobile Security Key, you can find the serial number in the app: Tap the Information icon, then Security Key Information and you’ll find it under Serial number.

If you have any trouble adding or removing a Security Key, contact us for help.

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