Overview
EA app not working? Here are some ways to fix common error codes you might get while installing or running the EA app.
Errors installing the EA app
If you run into issues while installing the EA app, try reinstalling it.- 1Restart your PC or Mac.
- 2Make sure you have a stable internet connection.
- 3Download the EA app on ea.com.
- 4Run the new installer and follow the instructions.
Common EA app error codes
If you’re having problems with the EA app:If you can’t find the error code you’re looking for or the EA app still isn’t working, submit a report using the EA Error Reporter.
- Description: the installer might have been downloaded incorrectly.
- Solution: redownload and reinstall the EA app.
Something went wrong during your installation. PCMacRedownload and reinstall the EA app.
- 1Manually install any missing Microsoft Visual C++ Redistributables from the official Microsoft website.
- 2Restart your PC.
- 3Make sure you have a stable internet connection, and download the EA app on ea.com.
- 4Run the new installer and follow the instructions.
The game management service was successfully installed but failed to start. Reinstall the EA app.
- 1Restart your PC or Mac.
- 2Make sure you have a stable internet connection, and download the EA app on ea.com.
- 3Run the new installer and follow the instructions.
If you’re using a PC, this error means that there was an error when trying to install the Microsoft Visual C++ Redistributables. Try these steps to fix the issue:
- 1Manually install any missing Microsoft Visual C++ Redistributables from the official Microsoft website.
- If you’re not sure which Redistributables are missing, you can try installing all Redistributable packages under Visual Studio 2015, 2017, 2019, and 2022. You’ll get a notification on your screen if a package is already installed.
- 2Restart your PC.
- 3Make sure you have a stable internet connection, and download the EA app on ea.com.
- 4Run the new installer and follow the instructions.
The EA app installer is already running.If you get a prompt requesting permission for the EA app to make changes to your device:If that doesn’t solve your issue, try reinstalling the EA app.
- On PC: Select Yes.
- On Mac: You might have to enter your password before selecting OK or Allow.
- 1Restart your PC or Mac.
- 2Make sure you have a stable internet connection, and download the EA app on ea.com.
- 3Run the new installer and follow the instructions.
There’s a network connection issue. Try reinstalling the EA app.
- 1Restart your PC or Mac.
- 2Make sure you have a stable internet connection, and download the EA app on ea.com.
- 3Run the new installer and follow the instructions.
- 4If that doesn’t work, try again later.
If you’re using a PC, this error means there’s an installation issue. The EA app installer needs the Windows Installer Service to work. If you get this error, the service may be unavailable or there may be a problem with your system configuration.Head over to Microsoft Support to look for a solution.
There’s an issue with the EA app installer's self-integrity check. This could be because of tampering or a file write error. Try reinstalling the EA app.
- 1Restart your PC or Mac.
- 2Make sure you have a stable internet connection, and download the EA app on ea.com.
- 3Run the new installer and follow the instructions.
A problem with your system configuration may be blocking some of the steps in the installation process.PCMacCheck if macOS has blocked the installation in error.Learn more about opening apps safely on your Mac over on Apple Support.
- 1In File Explorer, type C:\ProgramData\Package Cache in the address bar and hit Enter.
- 2Right-click on the folder and select Properties.
- 3Select the Security tab.
- 4Select Advanced.
- 5Make sure the Owner is set to Administrators.
- 6If not, select Change.
- 7Type Administrators and select OK.
- 1Open System Settings and select Privacy & Security.
- 2Scroll down to the Security section, and check your settings under the Allow applications downloaded from section.
- 3If there’s a notification in this section saying that the installation of EA app was blocked, select Open Anyway.
There was an issue when trying to install the Microsoft Visual C++ Redistributables.
- 1Manually install any missing Microsoft Visual C++ Redistributables packages from the official Microsoft website.
- If you’re not sure which Redistributables are missing, you can try installing all Redistributable packages under Visual Studio 2015, 2017, 2019, and 2022. You’ll get a notification on your screen if a package is already installed.
- 2Restart your PC.
- 3Make sure you have a stable internet connection, and download the EA app on ea.com.
- 4Run the new installer and follow the instructions.
Windows is having trouble installing the EA app.
- 1Go to the Task Manager.
- 2Select Windows Installer, then choose End Task.
- 3Find the most recent EAappinstaller.exe, right click it, then select Run as Administrator.
This usually means that the EA app wasn’t able to run on port 3216, the computer port that allows the EA app to launch. PCRestart your PC and relaunch the EA app. If that doesn’t work, follow these steps.Mac Restart your Mac and relaunch the EA app. If that doesn’t work, follow these steps.If you’re still having issues, check if another application is interfering with the port:You’ll see which applications are using port 3216. Close all applications except the EA app.If you see your applications in the Dock, you can quit them by control-clicking the application and selecting Quit. If you don’t see your applications in the Dock, follow these steps:
- 1Select Start and use the search bar to find and open the Control Panel.
- 2Go to Network & Internet.
- 3Select Show available networks.
- 4Disable all your virtual network adapters (e.g., Hyper-V, TAP-Windows, VMware) and VPN.
- 5Restart the EA app and launch your game.
- 1If Origin is still installed on your device, make sure it’s fully closed.
- 2Open Security Settings and select Network.
- 3Disable all your virtual network adapters and VPN.
- 4Restart the EA app and launch your game.
- 1In Spotlight Search, type “terminal”.
- 2Enter the following command “sudo lsof -i -P | grep LISTEN | grep :3216”.
- 3Enter your password if requested.
- 1In Spotlight Search, type “activity monitor”.
- 2In Activity Monitor, select the application you want to quit.
- 3Click the X button at the top of the toolbar.
- 4Select Force Quit.
- Description: this error happens because Origin is no longer available for Windows.
- Solution: install the EA app to play games on PC.
Your EA Account can’t be authenticated.
- 1Make sure your internet connection is stable. If you’re having issues, troubleshoot your connection.
- 2Check that your login details are correct.
- 3If you can’t access your email or have forgotten your password, troubleshoot access to your EA Account.
- Description: the EA app can’t launch because some files are corrupt or have been deleted.
- Solution: delete the EA app and redownload it from ea.com.
There’s been an authentication error with your EA Account. This problem might be caused by a service outage. Try clearing your cache. If that doesn’t work, try again later. You might have to wait for a fix.
You might be having problems with your home network or internet connection.Try troubleshooting your connection using the steps in our article. We recommend using a wired connection to get the most stable connection possible. If troubleshooting doesn’t work, make sure there are no EA app service outages.If you still get the error code and the EA app is working, report the issue.
- Description: there’s a problem linking your EA Account.
- Solution: reset your password and try again.