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Once you’ve successfully completed these steps, your account should be secure. Keep monitoring your account for suspicious activity and reach out to us if something doesn’t look right.
Do you play STAR WARS™: The Old Republic™?
Follow our steps to contact SW:TOR support to help secure your account.
Most EA games you play on console require you to log in to your EA Account at least once. Make sure to resecure your EA Account from a PC by following the steps above.
The first thing you need to do when you think someone hacked your EA mobile game is to update the account that it’s linked to on Facebook, Google Play, or your Apple ID:
If you play The Simpsons: Tapped Out, Scrabble, or Plants vs Zombies Heroes, your game links to your EA Account to back up your saves and progress.
When you connect your mobile account with your Facebook, Google Play, or Apple ID account, your login information from those connected accounts never reaches our servers. Your login credentials are not visible to anyone, including anyone here at EA.
Remember to never give your Facebook, Google Play, or Game Center username or password to anyone. We’ll never ask for your password.
Learn more about phishing and how to avoid it.
If you don’t have your game linked, all of your saves are local to your mobile device. If anything is missing or has been changed, then someone else accessed the device you’re playing on.
Make sure you’re the only one with access to your device by locking your screen using a PIN, your fingerprint, or facial recognition.
We also recommend linking your mobile account to keep your progress backed up.
Get in touch with us for more help. From this page, scroll down to see the available options to talk to one of our advisors under Still need help.
Make sure to have the following information handy when you reach out to us:
If that doesn’t help, get in touch with us by following these steps. If you need help with a mobile game, make sure to have your user ID available.
If you're missing content after a hack, we may not be able to help you recover your content. We’ll start by investigating what happened to see what may have caused your account to be compromised. If we find that your account has broken any rules, then we can’t help recover lost items.
To help keep anyone from accessing your account again, read our tips to make your account more secure and set up the recommended precautions.