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Excited for your new game? So are we. Log in to your EA Account, brush up on the rules, and double-check your security info so you can #GetInTheEAGame ASAP.

If you can’t get into your EA Account, it could stand in your way on launch day. We don’t want that. 

Check out what we’ve got to help make sure you can #GetInTheEAGame.

Update account PC requirements Code redemption Download/install issues Nintendo Switch Need help?

We’ve got 5 simple steps to get your account updated and ready to play.

To update your account details:

  1. Go to your EA Account and Billing Settings.
  2. Click on the About Me tab.
    • You can get here from the Origin client, origin.com, or ea.com.
  3. Click Edit to update your ID, name, email, and date of birth, or update your country of residence and language.
  4. Type in the code we send you to confirm your identity, then change away!

Step 1 – Make sure your email address is up to date

It’s super important that the email address on your EA Account is up to date. It’s key to making sure you can get back into your account if you forget your password or when you want to update your information.

Swap emails from one account to another, if you’ve changed your email address or you don’t have access to the one you used to create your account.

Add a secondary email

A secondary email address helps you reset your password if you’re locked out of your EA Account and primary email address.

Learn how to set it up in our article on updating your EA Account information.

Step 2 – Set up EA Login Verification

Login Verification is a great way to help keep your account safe and secure. Make sure you’re getting your Login Verification codes so you can get signed in.

Playing FIFA? We require Login Verification.

Step 3 – Check your password

Reset your password if you forgot it or it needs updating.

Step 4 – Link your accounts

If you’ve played one of our games before, you’re probably already linked. But double-check before you start playing just to be sure:

Step 5 – Play by the rules

Like most games, we have rules. Our rules make sure that you, and players like you, have fun and stay safe while playing our games.

Read them, love them, live by them.

Playing on PC? Check to see that your computer meets the minimum requirements for the game you’re going to play.

Here’s how to check requirements for any game on EA Desktop:

The EA Desktop app is currently in Beta, so only some players have access. Find out more in our article.

  1. In the EA Desktop Store, click on a game to learn more about it in the Game Hub.
  2. Scroll down to the bottom of the page. This is where you’ll see the system requirements for the game.

Once you’ve checked your specs, use our article on downloading and playing games to get into the action.

And here’s how to check on Origin:

  1. Find the game in the Store on origin.com or in the Origin client.
  2. Click on it to open the game details.
  3. Click on System Requirements to see the minimum requirements.

Use our tips to redeem your codes for PC, PlayStation, and Xbox.

Step 1 - Find your code

If you bought a physical copy of a game, any code you get will be included in the packaging or on the receipt from the retailer you bought it from. If you bought a digital copy of a game, your code will be emailed to you if you need one. If you don’t get a code for a digital copy, it may already be redeemed on your account so you can log in and play right away.

Your code will be a string of numbers and letters, and will look something like this: ABCD-1234-EFGH-5678

Tip: After you type in the code, read it backwards. You'll spot mistakes easier.

Step 2 - Redeem your code

PC

Remember to log in with the EA Account where you want to add the game.

  1. Go to your EA Account and Billing Settings.
  2. Click on the Redeem Product Code tab.
  3. Type in your Product Code, then click Next.

PlayStation, Xbox, and Nintendo Switch

I'm having some download issues. What can I do?

Check out our tips to improve and troubleshoot your connection.

Playing on PlayStation?

Playing on Xbox?

I'm not sure if my game installed

Digital copies should install to your system as soon as your download is done. 

If you need help installing your games:

If your installation freezes, gets stuck, or fails, your game file may have corrupted while downloading.

We recommend deleting or manually uninstalling any files that made it through the installation process, then download and install your game again.

Once you install your game, restart your game or console. This makes sure your system checks for game updates.

Make sure you have an EA Account and a Nintendo account

You’ll need both an EA Account and a Nintendo Account to play our Nintendo Switch games, including FIFA Ultimate Team (FUT).

  1. Follow our steps to create your EA Account.
    • Already have an EA Account? You can skip this step. Just make sure you can log in so you’re ready to play.
  2. Follow Nintendo’s steps to create your Nintendo Account.

What if I have a child account?

If you live in the European Union, the minimum age for an adult account may have changed in your country under the General Data Protection Regulation (GDPR). If the GDPR lowers the minimum age for an adult account, you may be eligible for an adult account sooner.  

EA Account

  • Parents should make their own EA Account before setting up one for their child.
  • Use your email address to set it up — you’ll use it again as the parental email for your child’s account.
    • If you need to contact us for help with either account — yours or your child’s — use the parent account to talk to us. 
  • Follow our steps for creating an account for a child.

Nintendo Account

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