Having trouble connecting to your game? Check the server status for games on EA Help, PC, Xbox Live, and PlayStation™Network sites.

Check out the servers for your platform to see if they’re having any issues:

You might be having trouble because of an outage or known issue. Visit the EA player community at Answers HQ (AHQ) or scan the latest tweets from @EAHelp for any emerging issues.

Different EA games run on different servers. If you’re having trouble with a game, the best thing to do is to check that game’s page to see its server status. Follow these steps:

  1. On the EA Help homepage, type the title of your game or product into the search bar.
  2. A highlight of the search bar on EA Help, where you can search for a game or product you're looking for more information on.

  3. Select the game you need help with from the search results.
  4. Select See all help topics.
  5. The top help topics for STAR WARS Jedi Survivor.

  6. Select the Technical support category.
  7. Select I need help with my connection.
  8. A highlight of the 'I need help with my connection' button in the Technical support help topics.

  9. Choose your platform.
  10. The 'What console are you playing on?' window, which contains 7 options PC, Steam, PS5 Digital Edition, PS5, Xbox Series X, Xbox Series S and Epic Games.

  11. Select I can’t connect to game server.
  12. The 'Which of the following are you having problems with?' window. The option 'I can't connect to game server' is highlighted.

  13. Check the server icon and the live Twitter feed for updates.

If the server icon for your platform is green and says “up”, the server is online. In this case, you can check for common account issues to troubleshoot your connection.

If the server icon is red and says “down”, the server is offline. This could be downtime due to maintenance, or an issue on our end.

Check @EAHelp on Twitter to find out what’s happening, and to get real-time updates when servers are down.

My game doesn’t have a server status icon

If your game doesn’t have a server status icon, you can check out Xbox Live, PlayStation™NetworkNintendo, and Steam for server status information.

Servers all look good but you’re still having trouble? You can try some connection troubleshooting steps on your own to fix the issues.

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