Check out the servers for your platform to see if they’re having any issues:

• Xbox Live
• PlayStation™Network
• Nintendo
• Steam

You might be having trouble because of an outage or known issue. Visit the EA player community at Answers HQ (AHQ) or scan the latest tweets from @EAHelp for any emerging issues.

Different EA games run on different servers. If you’re having trouble with a game, the best thing to do is to check that game’s page to see its server status. Follow these steps:

1. On the EA Help homepage, type the title of your game or product into the search bar.



2. Select the game you need help with from the search results.
3. Select See all help topics.



4. Select the Technical support category.
5. Select I need help with my connection.



6. Choose your platform.



7. Select I can’t connect to game server.



8. Check the server icon and the live Twitter feed for updates.

If the server icon for your platform is green and says “up”, the server is online. In this case, you can check for common account issues to troubleshoot your connection.

If the server icon is red and says “down”, the server is offline. This could be downtime due to maintenance, or an issue on our end.

Check @EAHelp on Twitter to find out what’s happening, and to get real-time updates when servers are down.

My game doesn’t have a server status icon

If your game doesn’t have a server status icon, you can check out Xbox Live, PlayStation™Network, Nintendo, and Steam for server status information.

Servers all look good but you’re still having trouble? You can try some connection troubleshooting steps on your own to fix the issues.