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If you’ve forgotten your password, your screen name, or the email address that’s associated with your Pogo account, use our steps to log back in.

If you forgot your password, you can reset it to get back into your Pogo account:

  1. Go to pogo.com.
  2. Click Sign In in the top right corner.
  3. Click Forget your Password?
  4. Type in the email address for your account, then click Send.

We’ll send you a password recovery email that will have a link you can click or copy into your browser’s address bar to reset your password.

If you’ve forgotten your Pogo screen name, you can recover it by following these steps:

  1. Go to pogo.com.
  2. Click Sign In in the top right corner.
  3. Click Having trouble signing in?
  4. Click I used to sign in with my Pogo screen name.
    1. If you’ve also forgotten the email address you used for your Pogo account, click I can’t sign in - help! instead. You’ll be taken to EA Help to set up a case to get help from an EA Advisor.
  5. Click Forget your Pogo Screen Name?
  6. Type in your email address and click Submit.

We’ll send you an email with all of the screen names that are associated with your email address. You can use those screen names to sign back into your accounts and update the passwords if you need to.

If you’re still unable to log in or you forget the email address you used to set up your Pogo account, contact us so we can help:

  1. Click Contact Us from any EA Help page.
  2. Select Pogo as your game or service.
  3. Choose your platform.
  4. Select Manage my account as your topic, and Can’t log in as your issue.
  5. Click Select contact option.
  6. Enter your First Name, Last Name, and Email Address, and click Next.
  7. Select your preferred contact method.

An EA Advisor will connect with you as soon as possible.

Contact Us

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