Before installing any additional content for The Sims 4, make sure the Base Game is fully installed and updated. Read our guide to installing The Sims 4 Base Game.

Digital packs should install automatically after buying them. If they don't, here's how to manually install them.

Digital purchase on the EA app

1. Launch the EA app.
2. If prompted, log in using your EA Account info.
3. Open your Library and click on The Sims 4.
4. Click Add-ons to see which packs you currently own.
5. If you own a pack and it hasn’t automatically installed, click the Download icon.
6. After the installation is complete, you’ll see your new content in-game the next time you launch The Sims 4.

Installing a product code purchase for the EA app 

1. Launch the EA app.
2. If prompted, log in using your EA Account info.
3. Open your Library.
4. Click Redeem Code.
5. Enter the product code, click Next, and then Confirm.
6. Click Download with the EA app.

Need a little more help redeeming your code? Read our guide to redeeming codes for more information.

If you bought a pack on disc (PC only)

1. Insert the game disc into your disk drive and follow the on-screen instructions.
2. When prompted, enter the product code that was included with the installation discs.
3. Once you have redeemed the pack, you can view it on The Sims 4 game details page in the Library tab.
4. After the installation is complete click The Sims 4 and then Play to launch the game. The pack content will now be available within The Sims 4.

On the EA app

Follow these steps to check that your pack is installed on the EA app.

1. Open Library.
2. Click on The Sims 4 game tile.
3. Select Manage.
4. Choose Manage add-ons.
5. In the pop-up, a list of your owned add-ons will appear. Installed add-ons and in-game content are ones you own and already have installed.
6. Downloadable add-ons are ones you own but haven’t installed yet.
7. Click the Download icon for any add-ons not yet installed.

• Head over to EA Forums to look for a fix.
• Keep an eye on @EAHelp, @TheSimsDirect, and @TheSims for everything from outage info to game news.
• For help with purchasing additional content for The Sims 4, read our guide to buying EA games.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.
• Did you know that you can save by building your own pack Bundle? Read our article to find out how to build and buy a bundle for The Sims 4.