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Friday, 22 September 2023

EA Login Verification helps to keep your account safe. We’ll send you a code to make sure it’s you when a new device tries to log in to your EA Account.
Turn it on Set up the app authenticator Use email to verify Use SMS to verify Backup codes More help

Using the app authenticator for login verification is the safest way to keep your account secure.

Here’s how to set it up.
  1. Go to your EA Account Security settings.
  2. Under Login Verification, click Turn On.
  3. We’ll send you a code via the method you choose right away. Use that code to activate Login Verification, and you’ll be all set.

Choose email, app authenticator, or text message to get a code to turn on Login Verification.

Turning on Login Verification for the first time? You’ll get your first code via email only.

After you turn on Login Verification, you can set up multiple methods to get codes.

Not getting codes to your email address?

Try resending the code. If that doesn’t work, make sure: 

  • Your inbox isn’t full
  • You’ve checked the spam folder
  • You or your service provider haven’t blocked us.

Tip: Keep your email address up to date so you can always get your codes.

When you use the app authenticator, you’ll get a code from the Google Authenticator app whenever you need it.

  1. Pick App Authenticator when you’re setting up Login Verification, then click Continue.
  2. Choose your device from the dropdown menu.
  3. Install the Google Authenticator app for Google Play or iPhone.
  4. Open the authenticator app.
  5. Click Begin Setup.
  6. Choose how you want to set up the authenticator:
    • Choose Scan barcode to scan the QR code from your Settings.
    • Choose Manual entry to type in your EA Account’s email address and the Secret Key from your Settings.
  7. Enter the code that the authenticator gives you.
  8. Click Save.

Now when we ask you for a Login Verification code, you can open the app and enter the 6-digit code that appears.

Tip: Each code lasts for a limited time. If the timer on the code is about to run out, wait for a new code. That way you know you’ll have enough time to put it in.

Make sure you can always access your account by having more than one Login Verification method. We can send you codes by email, text, or the app authenticator. You may only be able to use some of the options, depending on where you live.

  1. Go to your EA Account Security settings.
  2. Under Login Verification, find Preferences.
  3. Click Edit.
  4. We may ask you to verify your account. We’ll send a Login Verification code to either your email or phone number.
  5. Choose the new method you want to add to your account.
  6. Click Send Code.
  7. Use that code to activate Login Verification for a new method.

If you lose your phone, the authenticator app fails, and you can’t access your email address, backup codes are the only way to sign into your EA Account from a new device. You can view and renew these codes in your EA Account Security settings.

Go to Backup Codes and click View to find them.

Write your backup codes down and keep them in a safe place so you’ll always be able to log in when you need to.
If you no longer have access to your email or can’t log in using a connected account, we can try to recover your account. Get in touch with us.

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