EA Player Help Services

What are EA's warranty policies?

For information about warranties, read the policy for your region.

Restore lost mobile game progress

If you’ve lost your data, stats, or progress in your EA mobile game, try our troubleshooting steps to see if you can get your stuff back.

How to clean or safe boot your computer

A clean or safe boot on your PC or Mac can help fix problems installing, launching, or accessing game content.

Download and buy DLC for classic EA games on PC

Learn how to download and buy downloadable content (DLC) for classic EA games on PC.

How to avoid phishing

Learn about phishing and how you can avoid common scams.

How to use EA connect

Learn how to find friends, play across platforms, and manage your social gaming experience with EA connect.

How to use the EA app

Learn how to add games to your Library, add friends, and more in the EA app.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

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