EA Player Help Services

How to use parental controls in the EA app

Be more in control of your account and manage your family’s playtime and spending with the EA app parental controls.

Troubleshoot VC++ and .dll errors with EA app

If you get .dll errors, like your VC++ runtime package wasn’t installed correctly when you're trying to install your game, troubleshoot with these steps.

How to troubleshoot common EA app error codes

EA app not working? Here are some ways to fix common error codes you might get while installing or running the EA app.

How to clean or safe boot your computer

A clean or safe boot on your PC or Mac can help fix problems installing, launching, or accessing game content.

Troubleshoot issues with the EA app and DirectX

Windows 7 and Windows 8 users may run into issues with the EA app. Get troubleshooting steps here.

What to do if you accidentally made a second EA Account

If you accidentally created a duplicate EA Account, here’s how to merge your information into one account.

How to view your EA Account data

You can view a lot of your EA Account data on help.ea.com or in your EA Account settings. Learn how to find it here.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help secure it again.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

Popular help topics in MicroBot

Get help with common issues that players are running into in MicroBot.

Popular help topics in MicroBot

Get help with common issues that players are running into in MicroBot.

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