To take a screenshot of your computer screen, use your PC/Mac's screenshot function (PC: Ctrl + Print Screen; Mac: Shift + Command + 3). Make sure to attach your images to your EA Help case so our team can access them.
Heads-up: Downloadable content (DLC) can’t be used for proof of purchase for console or PC games.
For physical copies of Mac or PC games, we need a clear and legible photo from you that includes:
Sign the receipt and write today’s date and your case number (if you have one already).
If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo.
Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. Both should be full-screen, desktop images.
Make sure the following information is clearly visible:
Proof of purchase examples:
If you buy anything through Amazon, contact Amazon support directly. They can help you with replacement codes and refunds.
If you bought a digital copy of a game from a retail store, we’ll need a photo of your receipt from the purchase with the following information:
If you purchased a digital copy of a game from other trusted retailers, give us a full-screen, desktop screenshot of your email receipt from them.
Make sure the following information is clearly visible:
We recommend purchasing our downloadable digital games directly from EA platforms like the EA app, or trusted retailers only.
Unauthorized retailers often offer digital games as “CD keys.” If you choose to purchase an EA “CD key” from unknown parties, you risk buying an unauthorized or illegally obtained product.
EA may disable keys suspected of being initially obtained or distributed by unlawful means.
If you bought an EA digital product from an unauthorized party and your key is disabled, you won't be able to play your game, and we won't be able to help you with it.
Please provide the following images from either your PC or console (mobile images won't be accepted). They should be full-screen, uncropped images.
Proof of purchase examples:
Please provide the following images from either your PC or console (mobile images won't be accepted). They should be full-screen, uncropped images.
Proof of purchase examples:
Please share an uncropped, full-desktop screenshot to verify the email receipt for your purchase, including:
Proof of purchase example:
We’ll need full-screen, desktop screenshots of:
Make sure the following information is clearly visible:
Proof of purchase examples:
We’ll need full-screen, desktop screenshots of:
Make sure both screenshots include the following information:
Proof of purchase examples: