If you can’t remember which email is on your account, see if we can help you find your EA Account email address in a different way.
If you’re having trouble installing the app authenticator, setting up Login Verification, or aren’t getting your codes, follow the steps in our EA Login Verification article.
If you can’t access your email account, get in touch with your email service provider to see if you can recover it. Most providers let you recover your account by:
Look for these options on the sign-in page of your email service provider’s website, or visit their support site for more help.
Click the plus sign (+) next to the errors below to see the troubleshooting steps for each error message.
Your email address may have been entered incorrectly or may not be associated with an EA Account.
To help keep your account secure, we limit how often you can update your email address. You can only update your email address to a new one once every 30 days. Learn more about updating your account information.
Try resetting your EA Account password. This helps in most cases.
If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times, too fast.
This error code happens when there’s a problem with the background service that runs the EA app. You can try fixing this by fully closing and then reopening the EA app.
This error code happens because of an account authentication issue.
This error code happens if you try to install Origin for PC. Install the EA App instead.
Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games.
You can update your email address after logging in. Heads-up that we’ll send a verification code to your registered email. Enter the code in the pop-up window to change your email.
If your platform account isn’t linked to your EA Account, follow these steps.
If you don’t have access to your email address or can’t log in using a connected account, we can try to recover your account. Get in touch with us.
To help us recover your account as quickly as possible have this info ready:
To log in to an EA game, you’ll need your EA Account email and password. Here’s how to log in.
If you’ve tried all of our steps and still can’t log in to your EA Account, get in touch with us so we can try to help you recover your account.